The service from Alexis and the hotel room is above par. The hotel seems relatively new we were given a room on the top floor and very quiet area. Room cleaning service is excellent also the only thing was the weekend breakfast is really terrible however the weekday breakfasts is completely above par excellent full of wonderful treats and options. Really different from weekend breakfast
Dear Nadia T,
It means a lot to us that you have taken the time to share this positive review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work is making a difference. It was our pleasure to serve you and we are already looking forward to your next visit.
Best,
Nimmi Kaur
General Manager
If you're staying at this hotel, be sure to NOT complain about the issues with the rooms to the front desk.
The hot water in the shower is inconsistent, meaning that you may get a jolt of extremely cold water every now and then. The sinks do not drain properly, causing you to wait until the water goes down to be able to use it again. More importantly, the humming noise the refrigerator makes will make you sleep deprived. What was inconceivable were not these problems, but what the front desk will tell you when you report the issues. "If you don't like the room, then you can checkout". Giving us just under 2 hours to pack everything up, and find another hotel we can stay at.
In final words, we were glad to check out and find a better hotel to stay at.
Dear chirolexi,
I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back.
Sincerely,
Nimmi Kaur
General Manager
The place needs better cleaning. Keys stopped working all of a sudden. It was not nice if your room is in high storie. The best part was we could take public transportation to NYC easily from this location.
Dear Hinden8105,
I'm glad that our location was well suited to your travels, but I'm very sorry for the issues you experienced with the electronic locks. I regret that we inconvenienced you. Additionally, I apologize for any lapses in cleanliness that you encountered. We value all your feedback as it allows us to serve our guests better. Thank you for choosing us and we hope to provide a flawless experience on a return visit.
Sincerely,
Nimmi Kaur
General Manager
This has been a really positive visit. The Hotel staff is beyond professional and helpful. They have been outstanding my entire 4 week stay. I don't usually mention names but John actually went above and beyond while I was at this hotel. He actually came outside and helped me dig out after a significant snow storm. I was very impressed with him and the other staff including Housekeeping and Maintenance.
The entire staff was so friendly and attentive to the guests' needs.
I would Highly recommend this hotel to anyone traveling in this area.
Dear bradbD3576RZ,
Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area!
Best,
Nimmi Kaur
General Manager
I traveled in with my family we booked 2 rooms we understood things would be diffrent due to Covid but we in for a big surprise. The rooms were in very ruff condition cleanliness wise we found poop stains on the shower curtain, toilet that wouldn't flush and ran all night, goldfish snacks under the bed and futon the second room we opened the futon there was food particles and a huge stain on the mattress food under the futon, hair on the pillows and we only recieved half a roll of toilet paper. We understood housekeepers not going into the rooms completely understandable however how are we supposed to trust that the proper procedure are being followed to sanitize the rooms during this covid of the rooms lack simple cleaning. We had 2 children that were restricted to touch anything and had stay over relatives house for the night. I expressed this to the front office agent whom simply apologised for the inconvenience and stated would talk to a housekeeping manager. I recieved no call back no email nothing. I even sent an email to corporate stating I wanted to show them pictures and still nothing. Very disappointing as this has been go to hotel and have become familiar with the staff. Simple if you cant live up to regular Hotel standards you should not be open.
Dear 0328Nana,
We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Marriott recently announced the creation of the Marriott Global Cleanliness Council – consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations. While Marriott’s council develops its work, the company has initiated plans to roll out enhanced technologies at its properties over the next few months, including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes. In its everyday cleaning, Marriott will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens. We hope this has restored your faith in us and that we have the opportunity to serve you better on a return visit.
Sincerely,
Nimmi Kaur
General Manager
