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Shnukles
Brick, New Jersey

Multiple issues, OK stay with family

2.0 of 5 bubblesReviewed 8 Mar 2020via mobile
My family and I stayed together in a 2 bedroom suite for a night to celebrate my niece’s birthday so we could swim and play together. Our time together was great, but there were some pros and quite a few cons to this hotel.

Pros:
The suite was on the 6th floor near the elevator; but it was very quiet. It had a very nice appearance all around from the kitchen, to the bedrooms. The beds were comfortable. Having a full refrigerator was useful. The rubber duckies by the tub was a nice touch for the kids.

Cons:
The pool was ICE COLD. We figured the point of indoor swimming was to NOT be cold. It was so cold, that the adults couldn’t even go in. The hot tub is in serious need of a scrubbing but we went in even tho there was about 10 kids unsupervised in it before us. The tile around the pool is DANGEROUS. It is so slippery when wet. On the way out of the pool area, I tried to fill my water bottle at the water fountain and the water was so cloudy, it was WHITE. I showed it to the front desk associate and she was so embarrassed, she gave us water bottles for free. On the way up in the elevator, it was making so much noise banging and clanging that I thought we were going to get stuck. When I went to take a shower, I tried to turn the shower head towards me and it wouldn’t face the middle. But it wasn’t fully secured to the wall either so I was moving the whole pipe trying. The “full American breakfast” was O-K”. I’m not entirely sure they were real eggs. The chicken sausage was weird. The French toast sticks were soggy. One of the two waffle irons kept having the waffles stick no matter how much spray you put on it (we had a good view of the waffle mishaps).

I enjoyed the coffee and my sleep tho. Bright side?
Date of stay: March 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this review
Responded 9 Mar 2020
Dear Shnukles,

I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. We are glad to hear our spacious and quiet guest rooms added to the enjoyment of your visit, but we apologize for not meeting every expectation. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.

Sincerely,
Nimmi Kaur
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 March 2020

We stayed one night with our son and daughter and their three small kids to celebrate our granddaughter’s birthday. We wanted a 2 bedroom suite where we would all have room to spend time together. We also wanted a place with a nice pool. The suite was ok. Somewhat spacious, However the couch needs to be replaced as it is horribly uncomfortable and sags in the middle. The rooms were clean and it was nice to have a full kitchen, especially having 3 small kids with us. I was disappointed as I had requested more towels, pillows and shampoo through the Marriott app the day before but none of the items were ever delivered. I had also requested a pack n play for our young grandson when I booked 5e room but that was not in the room either. It was a good thing our son had packed one,of their own.

The pool water was very cold and while the kids somewhat enjoyed it, it was way too cold for the adults to goin and for the baby. The hot tub temp was comfortable but it certainly could use a good cleaning.

Be aware that with the opening of the American Dream Mall in the meadowlands, there are a lot of kids in this hotel now. And so many of them were not the best behaved, jumping in the hot tub, diving in the pool, going into the fitness room and playing on the machines when they were soaking wet. The management did seem to be trying to address some of these problems, but the pool is small and the volume level with 25 screaming kids was unbearable.

Breakfast buffet was good and all items were readily available and were constantly refilled.

Would we stay here again? Most likely not.

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank Pat K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this reviewResponded 9 March 2020

Dear Pat K,

Thank you for sharing a review of your recent visit. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott hotels. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to make improvements as we move forward. We appreciate your patronage and hope we have the chance to better serve you in the future.

Sincerely,
Nimmi Kaur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2019

Residence Inn East Rutherford Meadowlands is in close proximity to MET Life Stadium and the new American Dream Mall/Nickelodeon Universe. We booked here because we were planning on going to the new indoor amusement park (N.U.). Free parking is nice.

Typically spacious suites that you would expect from Residence Inn. Good breakfast options, indoor swimming pool, fitness center, etc. The sofa bed is the only negative part of our stay. And unfortunately, with a family of four, we had to use it. It was uncomfortable and in need of an upgrade.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
1  Thank davidlQ4386QX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this reviewResponded 28 November 2019

Dear davidlQ4386QX,

Thank you for choosing us for your family trip; I'm glad that our location and amenities were well suited to your visit. I've noted your feedback regarding our sofabeds and will take it into consideration as we strive to provide all families with a pleasant visit. We appreciate your time in reviewing our hotel and hope to host you again.

Sincerely,
Nimmi Kaur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019

We stayed here for a night for the USBands competition at MetLife. The location is key. Super easy to get back and forth to the stadium. Room was nice we had a king one bedroom suite. Clean and plenty of space. The included breakfast is awesome, hot and good coffee.
My old complaint is there was no usb charging ports at all in the room, as I had a broken plug on my charger.
Staff is wonderfully helpful and kind, helping me find a charging spot.
We will be back next year thank you!

Room tip: Top floor was quiet
Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
1  Thank Luluflies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this reviewResponded 15 November 2019

Dear Luluflies,

We are delighted that you took the time to write. Your review, which highlights some strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and look forward to welcoming you back next year!

Best,
Nimmi Kaur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2019

The room makes you not want to even leave. Even though you can tell it is a bit dated, still very cozy, comfortable and convenient. The smell when I walked into the room didn't feel super fresh like when you walk in newer hotel rooms but it wasn't anything that could ruin my stay. Breakfast was great, staff was great. We really enjoyed the comfort and space of the room and the food varieties in the breakfast buffet.

Room tip: The hotel seemed quiet all throughout- no special request needed
Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 747cindyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this reviewResponded 9 November 2019

Dear 747cindyc,

Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback, which highlight’s both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.

Best,
Nimmi Kaur
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019 via mobile

I am a Marriott Platinum Elite member and decided to stay here with my son for the Giants-Vikings gane a few weeks ago. I had reserved a King Suite, and was graciously upgraded to a 2 bedroom suite, which worked out great. Very nice of the hotel to do that for their Elite members when they can.
The staff was friendly and the breakfast both days was just fine. Enough to get us through the day. We had lunch on Saturday at Biggie's, which is close and excellent. All of the food was top quality.
They had a gentleman offering drop off and pick up service from the stadium for a reasonable price, so we opted to do that in lieu of driving and attempting to park. It worked out great.
Can't possibly walk to the stadium, as we were told thst it illegal to do so, plus even if you could, it's a long walk.
This hotel is close to NYC, Manhattan that is, and very close to Newark Airport, so 2 big pluses.
I highly recommend this hotel for either a game stay or for its proximity to Manhattan.

Date of stay: September 2019
Trip type: Travelled with family
Thank Conwayangel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConcordHospitality, General Manager at Residence Inn East Rutherford Meadowlands, responded to this reviewResponded 21 October 2019

Dear Conwayangel,

We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit and appreciate your loyalty to the Marriott family of hotels.

Best,
Nimmi Kaur
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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