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Jill M
Granville

Has the potential to be a great hotel

4.0 of 5 bubblesReviewed 10 Sept 2023
I stayed here for 2 nights prior to a cruise. I picked this hotel because of the pool and then a week before we are to leave, I get notification that the pool is closed due to renovations. The renovations also included the lobby and breakfast area. While I appreciate they still set up breakfast for us in a conference room, air conditioning would have been nice. Due to the renovations and the pool closure, I feel I paid too much money for the room. Honestly, the room wasn't fantastic but more like acceptable. I would definitely stay again because the staff was very nice and courteous.
Date of stay: September 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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2 - 7 of 576 reviews
Reviewed 1 September 2023

Worst customer service in the world, hotel under construction, the management team is awful. Warning, do not stay here. The front desk staff treated everyone rudely with no respect. This not hospitality.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Michbuddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2023 via mobile

From chuck at the front desk . Friendly very professional and efficient. The rooms are very clean and breakfast was great . I would love Flavored coffee creamers but that’s me . They are renovating the breakfast area . So it should be even nicer.

Date of stay: August 2023
Trip type: Travelled solo
Thank douglasp384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2023

Stayed here a weekend in May of 2023. The staff was very rude, I was not given a choice of a room at the end of the hall as I am a very light sleeper. There was a wedding in the banquet room and I got about 2 hours of sleep because of drunk people walking and talking up and down the halls. Also, they did not tell me there change in policy about no maid service unless you ask for it. I stayed at this hotel for years, however, I think I am going to change to another hotel in the area. Courtesy is dead at this hotel.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Barbara B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2023

The hotel room was dirty with a leak in the corner, a stained fitted sheet, and hair in the tub. The breakfast was ok with waffles, juice, coffee and other things to eat. The pool was closed and that was a bummer. I would not stay at this hotel again because the room was not clean.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Emily V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2023

Always my go to Location when I'm in the area. What I like the most is the easy access off of route 80, the parking lot is large enough to park oversized vehicles.The rooms have been updated, and the staff always will try to accommodate my requests. I've used the Ford room for my Company meetings the room is clean and ready when I arrive, Although the staff as changed over time. I do miss Danelle she worked the front desk on the evening shift she was great ! The gentleman on the front desk over night is pleasant I usually get a "have a good day" from him when I'm sneaking out in the early morning.
I did have an interaction recently with the young lady on the front desk with the dog. I was trying to get the dogs attention, she asked please don't talk to the dog and went on to tell me that her dog was a service animal. her tone seemed abrasive at first, then I realized there is a reason why she has the dog with her. I told her I was sorry and to have a good night. I would recommend this property to anyone.

Date of stay: December 2022
Trip type: Travelled on business
Thank Frank S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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