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Joanne L
Middletown, Delaware

Very Satisfying Stay

4.0 of 5 bubblesReviewed 11 Jan 2024via mobile
Great staff and customer service. Loved the hot breakfast every morning especially the warm out of the oven muffins if you get there wt 6:05 am.
Suite is wonderful just like a one bedroom apt. My only complaint is the lighting in the bathroom was not fully functioning and in the bedroom there is no light anywhere near the full length mirror.
Date of stay: January 2024
Room Tip: Very tricky to turn into from GSP exits but good from Raritan Rd /Centennial Ave
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy Padua, General Manager at Homewood Suites By Hilton Newark-cranford, responded to this review
Responded 24 Jan 2024
Dear Joanne L,

Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Karenb
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 868 reviews
Reviewed 30 December 2023 via mobile

Overall this property is below-standard for Homewood Suites. It’s just older and needs updates. There are two small, slow elevators. The carpets in the halls are stained and wrinkled, and the hallway on the first floor smelled like urine. The furniture in the room was dated and worn, and the drawer slides in the kitchen cabinets have seen better days. One of rear doors leading out to the parking lot simply wouldn’t work with digital key.

We stayed here because we needed a suite hotel with double bedrooms, that was also pet friendly, so this location met our needs. The staff were all very nice, and they make an effort to keep things clean. But overall I would not stay again.

Date of stay: December 2023
Trip type: Travelled with family
Thank Izabela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy Padua, General Manager at Homewood Suites By Hilton Newark-cranford, responded to this reviewResponded 25 January 2024

Dear Izabela B,

Thank you for taking the time to share your feedback. We truly apologize for this experience that you had as our guest. It's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2023

Great experience. The 2 room suite is very comfortable and included a dishwasher and nice sized fridge that makes ice quickly! I was able to make reservations through the Hilton app and had contactless check in and digital key

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Susan Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Homewood Suites By Hilton Newark-cranford, responded to this reviewResponded 18 October 2023

Dear NJ SueZ!!!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Karenb

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023

Hallway my room was on smelled like a urinal and sewer. Breakfast was not good. Sausage links were not fully cooked. The staff was very nice and helpful. We could just not get over the smell. My wife and I were sick leaving

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank rvtigerstrack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Homewood Suites By Hilton Newark-cranford, responded to this reviewResponded 27 September 2023

Thank you for your review and we are so sorry for the situation that you experienced here at Homewood Suites. We have identified the source of the condition that you mention and have taken immediate action to correct the matter. I hope that you might come and stay with us again in the future.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2023 via mobile

This hotel has continued to get worse every year. They need new furniture, new fixtures and new carpeting. The breakfast was passably for a motel 6 but not what I would expect from a Hilton branded hotel. The staff was very pleasant but the hotel is just grungy and is in desperate need of a facelift.

Date of stay: September 2023
Trip type: Travelled with family
Thank Trumpet-Man
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Homewood Suites By Hilton Newark-cranford, responded to this reviewResponded 20 September 2023

Dear Trumpet-Man

First and foremost, we sincerely apologize for your experience during your stay with us. Guest satisfaction for us is highly rewarding, so we apologize for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. The management team has been notified of your concerns and will take the appropriate measures to improve future guest stays. Once again, we apologize for your experience.
Sincerely,
Karenb

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

The first indication of things to come was walking in from the parking lot past leaning/falling metal gates surrounded by yellow caution tape. We then entered the hotel and called for the elevator. When the door slid open the bright fluorescents flickered so violently and brightly that it felt like a scene from a horror movie or perhaps a late night rave in a seedy club. We decided to walk to the other elevator and got to our room. We chose a suite because of the number of people in our party. The main room of the suite had a strong cleaning/air freshener odor. There was clearly an attempt to overcome the smell of something else. The furniture in the room was worn, stained, and depressing. We then moved into the bedroom. The desk in the room had broken legs so that with the wrong touch it would fall. The bed was clean but with sheets and blanket of the lowest possible quality. The tiny bathroom had cracks in the shower walls and with extra holes from a sloppy attempt to fix the shower curtain. Everywhere we looked we would see either a stain or signs of disrepair. The next morning we checked out the breakfast which while not lavish was definitely satisfactory. A visit to the bathroom in the lobby allows us to find that the handle to the bathroom door was held in place with duct tape. This bookend to our stay was the perfect symbol. This property is an embarrassment to the Hilton brand. Either spend some money to fix it up to justify your pricing or take your brand off of it. As it is, we’ll be avoiding the Homewood Suites brand.

Room tip: Stay away unless it’s the zombie apocalypse and it’s the only place with food and shelter.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 681superb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Homewood Suites By Hilton Newark-cranford, responded to this reviewResponded 22 August 2023

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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