Best guest service experience, close to local attractions, good food, nice pool. Everyone on the whole staff was dedicated to customer service and did an amazing job. They have a restaurant with a bar, and an amazing young lady who works at the bar every day of the week.
I stayed at this Hotel and I can say it was excellent. My room was clean and up to date. They have a bar for drinks. They have a cafe for food if you don't want to leave great snacks food if you want it. Then if you want to go out you can walk or drive to a shopping center with stores and restaurants to take care of all your needs. And the best part is it's right off the Garden State Parkway. And last but not least the staff is awesome and helps you in all your needs. Check it out you will like it.
I booked a night at this hotel for a birthday celebration, and stupidly selected the wrong date. That's my bad! I was still going to go, but I called the hotel and was relieved to hear that they would cancel and refund me -- this was because they were already sold out of the date I needed. I then booked a different hotel in the area and stayed there -- the Comfort Inn was excellent and a great alternative!
Lo and behold, Holiday Inn Clark still charged me for the night. I tried calling them multiple times (4 times!) to see what was up, and each time I got the same response: they needed to check with their back office manager and would call me back. Ok, great. Except they never called -- I suspect this is so that some people will forget about following up (Horrible customer service #1). I continued to call back however, and the manager got chippy with me and said I never cancelled, and they would be taking my money (Horrible customer service #2). He literally suggested to me to dispute the charge on my credit card. Basically, he said that they were sold out that night, and I was a no show, despite my calling ahead to cancel.
Now, I rarely have had poor experiences with customer service on any company, so this is a first lol. I've also never written a 1-star review before. But this is too much. I've never had a hotel eat my money due to an error on their end before.
The moral of this story is that you're better off spending your hard earned money elsewhere. Holiday Inn Clark has slimy business practices that simply want your money and offer awful customer service. I will NEVER spend another night at Holiday Inn Clark or any other Holiday Inn again. Sticking with the major chains like Hyatt and Marriot, where I have never been treated so poorly.
Great stay hotel is very clean the best beds and staff. The restaurant is open for breakfast and dinner good food. The bartender Cecilia is is very accommodating. The pool was very clean, a plus in this heat.
Starts at the top the GM Kathy and her staff can’t do enough, thanks for the hospitality. I will be back.
We stayed here for a wedding and the group had over 20 rooms.
He terrible service started at check in….we arrived a little early and were rudely told by 2 front desk woman that check in is at 3 co back in 30 minutes.this was Friday afternoon with an empty parking lot. Secondly after dinner I noticed my sister had checked because I saw her car in the lot so myself and mother asked what room she was in so we could call he and was again rudely quoted by both front desk men privacy policy instead of asking the name and calling hem and telling them .Thirdly I was told breakfast was included and when we sat down for breakfast an other rude employee came over and said VOUCHER where is your VOUCHER or give me you room number so we can charge you $15 each…front desk confirmed we didn’t have free breakfast…fourthly we went to the pool because all posted signs say open 11-9, yet poo, locked up…front desk said we open 12:30 and some one should on changed the sign with a sharpie…there was also several other items. I called parent company to complain and they spoke to the manager and said hey would call me in an hour…over 36 hours later and checked out and no one has called me back yet….parent company only offered me a few extra points and nothing else…DO NOT STAY HERE OR ANY OF THEIR PARTNER HOTELS….
Also no safe in the rooms
Dear Jami11106:
Thank you for your feedback. Our check in time is 3PM and apologize if your rooms were not ready early. If we have rooms ready before 3PM we do our very best to let our guests check in before then . Which was most likely the case in your sister being able to get in sooner. Yes, your rooms were part of a wedding block and it is up to the person who makes the arrangements to decide whether the want to offer a rate with or without breakfast. They choose not to include this most likely to try and save their guests a few dollars. We take great pride in our hotel and its amenities we offer. Nothing means more to us that providing a great guest experience, and again we do apologize for any shortcomings. Agani, thank you for your feedback.
