Our stay was quite disappointing. Despite booking for three adults and clearly indicating this on the reservation, the receptionist provided us with a double bed. When we politely requested a change, she showed no care or courtesy and simply told us to book a new room. This lack of consideration and attitude towards guests is unacceptable in the hospitality sector.
Hey Wajeeh,
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. It's saddening to hear that your experience did not meet your expectations due to getting a room that wasn't convenient enough to accommodate everyone. Please accept our sincerest apologies for the indicated unprofessional customer service.
At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Very truly yours,
Recordo
Red Roof Management
Rediresponse Specialist
ROOM WAS AFFESTED WITH ROACHES.LAMP IN ROOM DID NOT WORK.YOU CAN SMELL THE ROACH SPRAY.TUB DID NOT DRAIN.OPEN THE IRON BOARD.ROACHES...CANT TURN OF THE LIGHTS.THATS WHEN ALL THE ROACHES COME OUT.. ALL OVER THE BED...I FILL I BEEN ROB..ANGRY CUSTOMER
Dear Craig,
I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.
On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
Sincerely,
Kamaria
Red Roof Management
RediResponse Specialist
HAD TO STAY DUE TO UNEXPECTED SITUATION. RIDICULOUS COST FOR POOR ACCOMMODATIONS. HORRIBLE. NOISY GUESTS ALL NIGHT POUNDING ON FLOOR. COMPLAINTS NOT TAKEN CARE OF BY FRONT DESK. DIRTY. CLOGGED BATHTUB. SMOKING SMELL.
Hello Valued Guest,
Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Newark Liberty Airport – Carteret. Please accept our most sincere apologies for the concerns you described regarding the room smelling of smoke, issues you had with the bathtub and other complaints mentioned. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.
Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Sincerely,
Oniel
RedRoof Management
Rediresponse Specialist
They charged my credit card twice for a single night stay and ignored my requests to correct. Called corporate and they said can't help. Argued with corporate and eventually got refunded. Wouldn't trust these people again.
Hello Mickey,
Thank you for sharing with us. Our staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET are sadden by your 1/5 score. It's disheartening to hear of the situation you described. Please know that this in not a level of service that we stand for and will take this into consideration.
Sincerely,
Recordo
Rediresponse Specialist
I should’ve read all the online reviews before booking. We need a place to crash on our road trip upstate and thought this place is a good stop in between. We checked in at the hotel on June 20th, 2023 at 10:00 PM and was given room 206. It was the so-called premium room. However, what we got is nothing premium, not even close to basic! I’m referring to cleanness and hygiene. Idk where to start but the hotel definitely doesn’t meet all the cleaning check box- from molds on the bathroom door to the one on the floor. We found stains on the sheet and the also in the sofa.
And how many people complained about BED BUGS???? I never thought in a million years that I would experience this. As we tried to get some sleep, we found this tiny disgusting creature in our bed! Yes beneath the pillow.. first we weren’t sure that if it was alive, so I grabbed it and moved it to the night table. Indeed it was alive. I immediately pour some eucalyptus oil to kill it and ran downstairs to report the incident. The front desk guy told us it wasn’t a bedbug but a tick! Whether bedbug, tick, or larvae or anything… those thing aren’t supposed to be in a HOTEL ROOM. No we didn’t expect a Ritz Carlton luxury nor Double Tree quality, but a decent clean room as any normal hotel would be.
For 115/ night (tax included), this place is a joke!! We checked out just before midnight and asked for a refund. The front desk guy informed us that he’s not authorized to do that and will ask the GM the next morning. When we asked for the GM contact, he declined, he just told us to call them again. Apparently this General Manager (Manny) doesn’t have an email!!! Really!?!!! -… no run from this place dont bother to stay here, spend your money somewhere else. I’m going to take this complaint seriously and will escalate this to the chain.
Dear Emir D,
I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I was saddened to read that your stay fell short of your expectations due to insects, possible mold among other issues. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.
On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
Sincerely,
Antonio,
Red Roof Management
RediResponse Specialist
