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Nicole M

Super staff!

5.0 of 5 bubblesReviewed 29 Sept 2023
I talked to Sonny at the front desk before check in and was super attentive and accommodating to my needs. Very helpful staff you have working here! I would book a stay at this hotel again. Thanks again!
Date of stay: September 2023
Trip type: Travelled with family
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Reviewed 19 September 2023 via mobile

Front staff were courteous and helpful, the hotel room where I stayed was immaculate, there was not one thing out of place and every day the house keeping staff had it in perfect condition. So very impressed with this hotel. This was a very busy weekend, a couple of weddings and a dart tournament, the hotel during all of this remained clean and very well stocked.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Stacey J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

beautiful hotel with affordable prices. the staff are excellent and great service. definitely worth your money.
I stayed for nearly 30 days on a long business trip but would definitely consider bringing my family here for a nice weekend.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Explore59048473427
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2023 via mobile

Christine and Eileen working the front desk were hands down THE BEST!! Highly recommend staying here!

As a Platinum member with Marriott I can say without a doubt the hospitality from Christine and Eileen made my stay. They deserve a raise!! :)

The amenities were also fantastic, especially the gym. (Temperature was just right)

Again, highly recommend staying here!!

Room tip: Front desk personnel crush life
Date of stay: July 2023
Trip type: Travelled on business
Thank Sean G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2023 via mobile

Great service we were booked to a single and Eileen bailed us ,good clean room ,comfortable, clean most enjoyable. Bar / restaurant on site, pool on site we were here for a softball tournament in londonderry its about 25 minute ride just of high way .

Date of stay: July 2023
Trip type: Travelled on business
Thank gowelltony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2023

We've stayed here in the past and always had a nice experience. This time was different.
1) We had two rooms for two nights in July, one room with 2 queen beds and the other with a king. The second room had a sleep-sofa (actually, chair-and-a-half size) crammed into a corner of the room. This unnecessary obstacle made access to the far side of the king bed limited. Crazy! If there's third guest in the room and the convertible bed is open, the person using the far side of the king would have to walk on mattresses to get in and out of bed.
2) The hotel information accessed on the TV states that on Saturday and Sunday, the Starbucks Cafe in the lobby is open until 11 AM. We, and several other guests, were unhappily surprised when we discovered at about 10:30 that they close at 10 every morning. Since this is the only place to get coffee or breakfast in the hotel, it would be nice to have accurate information so guests can plan accordingly.
3) Funky elevators - my daughter was returning to the 4th floor from the lobby when the elevator stopped between floors. Persistent pushing of the '4' button got it going again......it stopped at 3, even though no one was waiting for it on 3, and she got off and walked up.
There are several other of the chain hotels nearby and we'll probably skip Courtyard next time.

Room tip: Try to get a room near the elevator. The hotel is very large and the corridors are very long.
Date of stay: July 2023
    • Value
    • Location
    • Service
1  Thank Jane K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Graham, Owner at Courtyard Nashua, responded to this reviewResponded 20 July 2023

Dear Jane K,

Thank you for taking the time to let us know about your experience while staying with us. Your overall experience at the Nashua Courtyard is below our standard.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would like to connect with you in regards to your overall stay. Please feel free to call my direct line 603-579-6057 so I can further assist you.

I hope you choose to stay with us again when your travels bring you back to the area.

Sincerely,
JULIANA-ROSE GRAHAM
Front Office Manager
Nashua Courtyard
juliana-rose.graham@marriott.com
603-579-6057

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