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Cortez W.
Washington DC, District of Columbia

Paige was great

5.0 of 5 bubblesReviewed 27 Nov 2022via mobile
Was my first visit to New Hampshire and the courtyard was a good choice. The location was very good. Lots of restaurants within a 2 min drive. Paige was very helpful with my request. Housekeeping is still by request but any request that you have is completed very speedy. Scorching hot jacuzzi. Nice size pool. And a nice fire pit outside that is lit in the evening to help combat that bone chilling Northeastern cold and wind. Complimentary parking also
Date of stay: November 2022
Trip type: Travelled with family
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Reviewed 22 October 2022

I travel to Nashua several times a year on business and stay for 5 days plus. I usually stay at the Hampton Inn; this time the price of this hotel was almost half the Hampton Inn so I booked, and I was very pleased and happily surprised.
The location is excellent, just right off Exit 8, so super convenient to get in and out and also down the road from Amherst street and all the businesses.

There is indeed a courtyard and a fire pit which is nice. There is a bar in the main lobby but I noticed that it get busy and the crowd can be raunchy at times.

Very nice breakfast area (very bid) and they serve of course not for free, Starbucks coffee.

They do have a whole adapter for USB on wall by the bed this is true, so I am not sure what is the other reviewer talking about. They have a coffee machine in the room (which is very spacious by the way) but they don't provide water; so they except you drink or brew your coffee with Nashua Water (no thanks).

The gym is small but does the trick; the hotel is huge, so I guess they could invest in a bigger gym. Few cardio machines, few weights and one multi movements cable operated machine.

The welcoming staff was professional ( I guess friendliness is a lost art lately in the UsA); they just do their job like robots and don't put their heart in it, but who cares.

My room was quite a hike, the hotel has centrally located elevators but then it is quite spread out, so you have to walk down those hallways. The good thing is that they have side exits that you access with your room car in and out.

The parking was packed every night; probably because they have a bar and a restaurant. But there is a LOT of parking spaces, though again this becomes an issue because they are far from the entrance.

Otherwise, rooms are clean. They only service the room if asked, though i noticed that one day (night number 5) they went into my room and did some basic turn over (they did not ask me; I was under the impression that they will NOT access the room, so basically this was inappropriate).

They reached out to me few times by text message, to ask if all is good and that was a nice touch. But again, if I did not reply, why did you access my room? (maybe safety check?)

Overall, a nice hotel, clean and convenient. Tried to book it for Feb 2023 but now it became much more expensive than Hampton Inn and the neighboring extended stay. So will not be staying there unfortunately.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Naim A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2022 via mobile

One star 180.00 for hotel room NO BREAKFAST included!!! It’s extra!! No USB ports in room! I would not recommend staying here other hotels in area offer breakfast at a lower price point and have USB ports in hotel rooms coffee was additional!! Scam alert

Date of stay: October 2022
Trip type: Travelled on business
Thank AW R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Graham, Guest Services / Front Office at Courtyard Nashua, responded to this reviewResponded 18 October 2022

Dear AW R,

Thank you for taking the time to review your recent stay at the Nashua Courtyard.

I did want to communicate to you that you have the option of booking your room with breakfast included. Also every room has USB ports located next to the bed. There is also a coffee maker for complimentary coffee and coffee maker in every room.

I am truly sorry that this information was not effectively communicated to you. I hope when your travels take you back to the area you give us another opportunity.

Best Regards,
Juliana

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Reviewed 5 October 2022 via mobile

Where to begin....the carpets are full of stains in the hall, paint peeling off in rooms, broken furniture, soap scum and windows don't open. I cancelled a booking elsewhere to stay here, but the pictures online are deceiving. It appears the only place they care about re apperance is the lobby and bar.

Staff were nice to talk to but not helpful. I asked for a room change and they very much did not want to, I called to ask a question and was hung up on, no goodbye or anything to end the call. This place definitely ruined my vacation. I was cranky and disgusted every time I left my room, it wasnt a good feeling. I stay with Marriotts and this has put me off of them. I just feel if I pay for a place to stay, and a hefty price at that, it should come with some form of cleanliness and service.

I am sure they will use staffing shortages for the reason for the halls to be so dirty, but companies can be hired. I wouldn't stay here again.

Room tip: See if they have a bigger room, the rooms are small and have bad air quality
Date of stay: October 2022
Trip type: Travelled as a couple
Thank AshandJay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Graham, Guest Services / Front Office at Courtyard Nashua, responded to this reviewResponded 6 October 2022

Dear AshandJay,

Thank you for taking the time to review your stay at the Nashua Courtyard.

Your experience at the Nashua Courtyard was not up to your standards and ours as well. I have shared your review of the over all quality of the hotel and staff service with our leadership team to review all aspects to ensure our hotel is kept to the highest quality and to ensure elite service is always being provided.

I hope when your travels take you back to the area you give us another opportunity to provide you with a high quality stay and elite service that we are known for providing.

Best Regards,
Juliana

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Reviewed 4 September 2022 via mobile

Nice and well kept room. Very friendly and helpful staff. Booked a king, but told on check in only doubles available. Air conditioning blows almost directly on one of the beds and is loud - although loud AC is a common problem that hotels cannot apparently solve.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank K M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Graham, Guest Services / Front Office at Courtyard Nashua, responded to this reviewResponded 4 September 2022

Hello HalifaxCA,

Thank you for taking the time to review your recent stay at the Nashua Courtyard.

On behalf of the entire Nashua Courtyard I am truly sorry that your room type was not available. I will be sharing your feedback regarding the Air Conditioner with our Engineering leadership team to ensure this is a isolated incident.

I hope when your travels bring you back to the area you give us another opportunity to provide you with elite service that we are know for providing.

Best,
Juliana

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Reviewed 23 June 2022

I have been a Marriott platinum member for over a decade and this is the worst Courtyard I have ever stayed at. First, there is NO STAFF. One person at the desk that is completely overwhelme, can't check anyone in timely and can't answer calls from guests etc...Refrigerator in room did not work, AC did not work, took over 2 hours to get towels and had to go to a critical business meeting without showering. They JUST COULDN'T FIGURE IT OUT!!!! Went to the desk 4 times to get towels and explained the situation, they couldn't even get me 1 towel or shampoo. Stay away...the motel 6 was way better!

Room tip: don't stay here
Date of stay: June 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank tatman6134
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greg G, Guest Services / Front Office at Courtyard Nashua, responded to this reviewResponded 24 June 2022

Dear Tatman6134,
I apologize for the poor service during your recent stay with us. Yes just like all the other hotels and businesses in the area, we too are feeling the difficulties of the staffing crises. Our team is doing the best they can to service the guests we have without having to close down the hotel amenities. We appreciate your feedback and wish you the best of luck in your travels.
Best Regards,
Greg

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