Nice and well kept room. Very friendly and helpful staff. Booked a king, but told on check in only doubles available. Air conditioning blows almost directly on one of the beds and is loud - although loud AC is a common problem that hotels cannot apparently solve.
Hello HalifaxCA,
Thank you for taking the time to review your recent stay at the Nashua Courtyard.
On behalf of the entire Nashua Courtyard I am truly sorry that your room type was not available. I will be sharing your feedback regarding the Air Conditioner with our Engineering leadership team to ensure this is a isolated incident.
I hope when your travels bring you back to the area you give us another opportunity to provide you with elite service that we are know for providing.
Best,
Juliana
I have been a Marriott platinum member for over a decade and this is the worst Courtyard I have ever stayed at. First, there is NO STAFF. One person at the desk that is completely overwhelme, can't check anyone in timely and can't answer calls from guests etc...Refrigerator in room did not work, AC did not work, took over 2 hours to get towels and had to go to a critical business meeting without showering. They JUST COULDN'T FIGURE IT OUT!!!! Went to the desk 4 times to get towels and explained the situation, they couldn't even get me 1 towel or shampoo. Stay away...the motel 6 was way better!
Dear Tatman6134,
I apologize for the poor service during your recent stay with us. Yes just like all the other hotels and businesses in the area, we too are feeling the difficulties of the staffing crises. Our team is doing the best they can to service the guests we have without having to close down the hotel amenities. We appreciate your feedback and wish you the best of luck in your travels.
Best Regards,
Greg
The hotel was an unexpected find, we had been in other hotels in the area and this one is by far the best. There is a nice interior patio if you like to sit outdoors.
Good breakfast options in the lobby bar and well stocked Mini Market in the reception area.
When my 10 day reservation at another hotel was screwed up, I made a quick reservation for one night at this Courtyard until I could figure out what to do next. When I checked in, Patricia at the front desk was fantastic. She helped me find a great rate for my next 9 nights. Not only that but she had the staff bring up a microwave for our room even though the room doesn’t normally have one. The hotel was very well run; everyone on the staff friendly and attentive! I would stay there again in a heartbeat.
The staff is super helpful and kind staff, and responded to our questions fast. The rooms are clean, quiet and cozy. Very close to restaurants and shopping centers. We are also impressed by the outdoor amenities at the hotel.
Highly recommended to anyone traveling to this area!
