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Nick_Harris
Ravenshead, United Kingdom

Nice hotel, helpful staff, but could do better with the little things.

Review of Sheraton Nashua
4.0 of 5 bubblesReviewed 15 Oct 2024
My wife and I had a three night stay here in late September and found it to be a fiarly pleasant experience. There is a huge car park and the hotel itself is very big and imposing from the outside.

We were checked in by a very helpful young man, who was clearly very proud of the newly renovated parts of the hotel, and was keen to tell us about all of the facilities on offer. We were allocated a nice upgraded room on the 4th floor of 6, which featured the usual Sheraton trimmings and was clean, comfortable and quite. The only thing it lacked (apart from a bath) was a safe. It is the second 'newly renovated room' we had stayed in on the trip without one, so maybe this is a new Bonvoy policy ?

The exec lounge is on the ground floor and offered a very nice selection of afternoon snacks / drinks and a comfortable space to relax in. There was no evening food / drink offering though, which is another new one for us at full service Sheratons.

Each morning we had breakfast in the lounge which was 'okay'. The problem seemed to be that the young lady charged with keeping it topped up and serviced also had to run a quite busy coffee bar / cafe in the lobby and the poor girl was run off her feet - consequently breakfast wasn't really up to Sheraton lounge standards.

All in all we were happy with the stay, the staff we encountered were very helpful and keen - there probably just weren't enough of them; and the hotel didn't seem very busy either. The drop in food / drink standards in the lounge seems typical of the post covid hotel malaise with increased prices, and decreased services - hopefully that will recover, but I wouldn't bet on it. The big chains seem happy to charge the big bucks without giving the soft product to justify them.
Date of stay: September 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (16)
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1 - 6 of 16 reviews
Reviewed 29 August 2024

This review is specifically about my daughter's reception event I did at Sheraton Nashua. I recommend all Indians and those thinking outside catering; this is the worst hotel to have an event in. They have so many restrictions for outside catering and treat Indians like second-class citizens. They don't know how to run a business/event. The whole event will get spoiled. I gave a warning without putting a lot of details here.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nilesh G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024 via mobile

My mom and I decided to stay here in April for one night it was recently renovated, very cool electronics, there was this round table in the corner of the room and it had a really cool lighting system attached to it and it the middle of the table there was this interesting switch, it was late in the evening when we arrived so I didn’t spend much time analyzing everything, but I was really impressed by the quality of the room! The marb

Date of stay: April 2024
Trip type: Travelled solo
Thank sophiemattison
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2023 via mobile

Stayed here for one night.

The hotel is renovated. The M lounge for elite members is on the ground floor and great to grab and go. Good variety of snacks and beverages. Actually a lot of snacks. Rooms are renovated and quit comfortable. The walls were a bit thin and so oddities in the renovations (closet in the bathroom; washroom door keeps closing/angle of door)

Breakfast in the lounge was quite limited as there was only eggs and some fruits added to what is normally there.

Definitely worth a stay if you’re in the area.

Date of stay: December 2023
Trip type: Travelled with family
Thank dlee_15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2023

Over the past two years I have spent almost 400 nights at the Sheraton Nashua, 193 nights in 2023 with an additional 15 nights booked through December 2023. After a 10 day stay, I checked out today, 9 November. Hours after I checked I realized I left a brand new food processor in my room. I called the front desk and spoke with Shannon about this. I told her I would be returning again in two weeks and asked if she could help me. She told she can’t help me and I have to deal with house keeping. She connected me to housekeeping and no one answered so I left a message. I have heard nothing back. I will be cancelling my future bookings at this hotel and will take my business some where else for now on.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Scott M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2023 via mobile

It was clean everybody was friendly. The room was nice comfortable everything worked as it should. The bathrooms are beautiful, but I don’t understand how they designed the closet behind the bathroom door but beyond that it was great try it we just got a great rate for Thanksgiving, which I thought was amazing, so I really think you should check it out.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Leslie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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