Overall good visit, nice hotel, nice staff. The meeting rooms and guest rooms were up to the brand standard. The bar closed a little earlier than the posted time most nights. The parking got filled up quickly at night but was easy to navigate.
We visited the Sheraton over Memorial Day weekend to attend a local soccer tournament. We have been coming to this hotel for years. Last year was our first experience with the hotel being under new management. They had just gone through a renovation and we were some of the first people to stay. It was pretty chaotic since they had just opened and they were dealing with so many people. We took this with a grain of salt and everyone very much enjoyed themselves. To my understanding last year the hotel had a poor experience with the behavior of some of people attending the soccer tournament and that they decided to instill some new rules. I have no problem with that at all. What was not necessary was the attitude from almost every employee that I encountered before any rules were broken. I made sure my family and especially my children followed all of the posted rules yet we were treated as though we had broken them all. Customer service was lacking from the moment I checked in when I was asked a question and was cut off before I could even finish my sentence. This continued when I sat at the bar in the lobby to purchase a cocktail. The bartender immediately started telling me about how horrible everyone was last year and how tough it was on him and continued to complain to everyone. I have worked in the restaurant industry for over twenty years most of which were bartending. As a paying customer I want you to greet me with a smile and pour my drink. I do not want to hear about how miserable you are and how horrible our children and friends are. To say that the employees and management of this establishment were unnecessarily rude would be a gross understatement. If the goal was to get us to not return that may be the only thing they were successful at.
The staff is super friendly, the rooms are fresh and great to sleep in. The pool is large and we almost had it to ourselves on a Sunday morning. The restaurant took great care of us as titanium members for breakfast each morning.
This place is beautiful, clean, peaceful and fun. Rooms are spacious, bed was comfortable, bathroom is large with a nice shower. Staff is very personable and it was just an overall great experience. I didn’t want to check out.
We stayed here for a week. The room was nice and clean when we checked in. We were told that there’s no staff to clean the rooms on weekends but that they’ll be cleaning our rooms daily during the weekday. They only cleaned our room twice during our stay. Once, because we requested it to be cleaned before we returned to our room and they cleaned it on our last day. We asked for towels daily, though.
The walls are paper thin, so you can hear everything going on. We heard this guy constantly coughing throughout the night. It was annoying. When we checked in, place was practically empty and quiet the first few days. It was nice. But, as the week went on, more people checked in and the hallways were loud as our next door neighbor was, as well.
There was housekeeping the following weekend, though. You can see housekeeping with their carts in the hallway. I guess there weren’t any the previous weekend because they were on vacation. I noticed that anyone’s room who checked out during the first weekend we were there didn’t get cleaned until Monday, which was gross.
I felt a lot of amenities that came with being a Marriott member is no longer available during the pandemic. There’s no free breakfast in this place. Didn’t feel any friendly vibes from the front desk. They don’t greet you as you walk by and barely look up. Kind of makes you question the safety of the hotel because anyone can walk in and go upstairs.
Overall, our room was nice. Will probably look for other hotels if we ever visit Nashua again.
