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ktpc2005
Massachusetts

Don’t Understand the High Ratings

2.0 of 5 bubblesReviewed 30 Jul 2022
We stay at many Holiday Inn Express properties throughout the year and this one was disappointing. Here are the reasons why:
-multiple full trashbags left in the hallway all night
-Weird smells in the hallways and rooms
-Used lotions and soaps on the counter not replaced between visits.
-Bathroom fan fully covered in dust with some dropping anytime we turned it on until I cleaned it myself
-Hair in the shower drain.
-Only one small garbage can in the whole room.

We will find somewhere else to stay next time we are in the area
Date of stay: July 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Merrimack, an IHG Hotel, responded to this review
Responded 24 Aug 2022
Hello ktpc2005,

We appreciate your feedback. It is great to hear from one of our valued guests.

Here at Holiday Inn Express And Suites, we always ensure that we give the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.

We hope you can give us a chance to regain your trust and confidence in our service.

Stay Safe!

Carl J.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 May 2022

Merrickmack NH stay 21 May 2022
We arrived at 3:55pm to check in, front desk staff appeared confused as to if our suite was ready. They had to go check, when I asked what time check in was they said 3pm.

I went to the car to tell my family we’d have to wait a few minutes, after ( 5-10 minutes I went in with my son to use the washroom, they said the room was ready, staff was not very polite.

I called later that night around 6-7 pm to ask for a corkscrew, after the front desk guy hummed and hawed I offered to come get it at the front desk, which I did and returned it ASAP.

At around 9:20 pm I called again asking for sheets and blankets for my son who was sleeping on the pull out couch. Same guy as all day said they would bring it up to the room shortly. By 10:35 pm we were all tired and wanted to sleep, so we ripped two sheets of the beds and put them on the pull out couch.

Staff didn’t show up at all…
10:35pm we went to sleep without the blankets or sheets for my son.

The following morning I spoke to the new guest services and he was very polite, and apologetic. And said he would put points on our account, still no points.

I will not stay here again.

I don’t recommend this hotel.
If I could give 0 stars I would.

Date of stay: May 2022
Trip type: Travelled with family
Thank rooneyw67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2022 via mobile

1

Had to wait 10 minutes at the front desk because there was no one around. When we finally checked in, the room wasn’t properly cleaned. We found candy wrappers, a vape pen, and a pair of underwear. Then we found carpet nettle larva on the ground. It’s a DUMP.

Room tip: Don’t go here
Date of stay: February 2022
Trip type: Travelled with family
1  Thank moejo123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Merrimack, an IHG Hotel, responded to this reviewResponded 6 March 2022

Hi moejo123,

Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall cleanliness and shortcomings in customer service. I know that this can be upsetting especially when your trip was supposed to be a relaxing one.

We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon.

Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels.

Best Regards,

Jenilyn J
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2021

Staff was very friendly. When the fridge in our first room wasn’t working, we were quickly moved to another room. Unfortunately, that fridge didn’t work either. (both ran but neither kept the fridge cold or even slightly cool.) Luckily there was ice on the 3rd floor at least. Breakfast was great as always. Large selection of hot and to go options. Bed was comfy. Towels were soft and actually did dry you off. Large dispensers in the shower for shampoo/conditioner/shower gel – products were good, but I hate the large dispensers. If you want to wash your hair outside the shower it’s a pain. Bring back the small containers! We did have a ¾ full lotion bottle …. No comment. One bad thing – hair in the shower drain. Used large wad of toilet paper to remove. We would stay here again.

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Toni-Lynn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2021 via mobile

Place was a nice place me and my boyfriend spent a couple days here and never had a problem. we go to do our laundry one night and I accidentally fell asleep and when we went back to get our laundry when I had woken up it was gone. I went to the front desk lady at the front didn't even seem to care. Had called to talk to management told them what happened he said he would look into it and call me back and never did. No one cared that someone just stole all the clothes I owned and we don't have the means to go buy my boyfriend and I new clothes at this time. A phone call back would have been nice. Never do laundry here its not worth it!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank SarahBell081489
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2021

Shawn was at the desk and was extremely helpful. He even took our frozen item to their freezer
Room was clean and beds were clean. Had a mental health issue with a man at the registry and staff had great skills. Definitely would recommend

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Meme1234567891234456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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