The was the worst hotel that I have stayed at in my entire life. I will be taking the following complaint to Best Western Corporate. I will also be disputing the credit card charge on my Visa.

First, this hotel is shady and has long term residents who appear to be homeless or very low income. They smoke outside the hotel constantly. This smoke always got pulled into our AC unit and made our hotel room smell like a smoke shop. They also would come up to my teenage daughter and ask "if she was living here now too." I would see these "hotel guests" take their laundry into the hotel laundromat, which you obviously can't do if you are just a regular hotel guest. These people have cats (see photo below), permanent decorations, they also seem to ruin their rooms (see photo) and they make the hotel property disgusting. I took a couple of photos and attached them to this review to illustrate the point. The front desk just lies and will tell you that they are "pet friendly" and that the hotel guests are just normal guests. Nope. Not true.

Second, our room (room 302) had a toilet that would not stop running after you flushed it. I called the front desk 4 or 5 times and they would tell me that "someone was on the way." No one ever came. I would fix the toilet every night myself before we went to bed. Then the toilet would just run all day since I was not going to do this in the morning too. It was loud and annoying. And if you look at the other Google reviews for this hotel, people have complained about this problem in the EXACT SAME ROOM (302) in other reviews. The hotel never fixed the problem and just doesn't care.

Third, in the week that we stayed at this hotel, our room was cleaned ONCE. Again, I called the front desk repeatedly and was told that someone would clean the room tomorrow. They usually didn't come. The one time they did come, they folded up towels that we left on the ground and put them back up on racks. Disgusting. This is a hotel, not an AirBnB. Covid is over with.
You service the rooms daily.

Fourth, starting on day 2, I was calling asking to speak to the manager. I was always told that the manager was out and that she would "call me tomorrow." She never did.

This hotel should not be in business. Take your business elsewhere.

I’ve been staying at the best western in Manchester nh several nights a week since February. Stephanie is very great manager. She puts a lot of pride into this property. Her girls at the front desk. Winter,Alica,Cassandra, Dorey are great all around. With very good customer service. Anything maintenance wise that needed to be addressed Chris has been on top of it. And Celine’s head of the cleaning ladies. Fantastic. I can not say enough good about this property.
Thank you
Tim Humphreys

Service is non existent apparently because of Covid you no longer get maid service we had to bus our own room on the last night we took the dirty towels and the garbage down to the front desk then gave them a list of our needs which took 45 mins to arrive