Alicia at the front desk was amazing!! She got me into my room early with speed and efficiency!! She also took the time to give me some suggestions on places to go personalized to me for my specific interests. She is an asset to your company! I don't know or care what your paying her you should bump it up.
We're delighted to hear that Alicia provided exceptional service and made your stay memorable. Our team aims to offer personalized suggestions to enhance our guests' experiences. We appreciate your kind words and will be sure to pass on your compliments. Your feedback is valuable to us as we strive to exceed expectations.
it's a large and busy hotel. They were totally full the night before we arrived so we had to wait for our room. The woman at reception was very kind in telling us what to expect. The room was nice enough. The only complaint that I have is that the shower head was small and felt more like water coming out of a hose than a shower head. That is minor. I was impressed with the number of electric sockets in the room. The TV and Wi-Fi worked well. Breakfast was quiet early on, but later super crowded with guests.
We appreciate your feedback and are glad to hear you found our receptionist kind and enjoyed the facilities like electric sockets and Wi-Fi. We are constantly working to improve the guest experience, and your comments about the shower head will be shared with our team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
The location is a little off the beaten path and easy to locate, but that is about the only plus. The service just meets acceptable. The hotel didn't have bedbugs that we could find, but is crawling with spiders and cowebs in the rooms and everywhere you look. The chlorine from the pool can be smelled from floors above. The food at breakfast was sour and not fresh. The hotel has maintenance issues and is apparently older and needs a deep clean and a maintenance overhaul. Be careful walking in the halls as the floors have dips and movement. If you are in a pinch and prefer a Best Western, only staying a night or two, then this will do, but just be prepared for maintenance issues and taking caution for spiders. Uber does pick up from this location and Uber eats delivers to this hotel, not many options though for food nearby. A rental car or car service would be needed to get around from this hotel.
Dear Purple3232,
Thank you for taking the time to complete our survey and share your experience! We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I was saddened to read about your claim regarding the unwelcome pests. Please know that we work with a National Pest Control company that regularly treats the property for pests as is standard in the industry. Nonetheless, I have notified the management of your comments, so they can work with the specialists to ensure everything is as it should be. We assure you to forward this concern to the management for their attention and action. I assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
The elevator feels terrifyingly unstable. The day I stayed nothing went right and the staff were indifferent. Would not recommend. There are much better hotels in Manchester.
Dear Andyconan1,
Thank you for taking the time to complete our survey and share your experience! We are sorry about the elevator that is not working properly. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Loved the room. Jacuzzi tub in room absolutely loved it. Staff was very friendly and knowledgeable. Hotel was clean.. breakfast was great. Location and price was good also
Dear TrayLeeSwampscott,
Thanks for staying our hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted that you had a pleasant experience during your stay with us and we hope to see you again soon!
