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Kristen C

Systems not smooth, but front desk support great

3.0 of 5 bubblesReviewed 23 Mar 2024
Started off a bit frustrating because my reservation and online check-in didn't seem to be working in their system. So it took a bit to straighten it away. But later, my son's soccer clothes and cleats were completely saturated from heavy, freezing rains. After returning to hotel at 8pm and needing to play again at 8am, there was no hair dryer in our room to dry his cleats. However the front desk staff (Matt & Ryan) were problem solvers and found a professional grade fan I could borrow for a couple hours to dry his cleats and gear. They saved my son from playing in wet cleats & gear in 14 degree weather- thanks, guys!
Date of stay: March 2024
Room Tip: Don't bother with online checkin, you have to go through the whole process again when you arrive...
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Manchester Airport, an IHG Hotel, responded to this review
Responded 9 Apr 2024
Hello, Kristen C

Thank you for telling us about your experience. We're grateful you chose our Holiday Inn Manchester Airport for your travel needs. Your review is important to us and will help improve the quality of our service.

I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken.

Our local team truly enjoys delivering the most enjoyable experience to our beloved guests.

I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve.

See you around!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (557)
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Reviewed 24 March 2024

Decided to surprise the kids for a night away. We were greeted by Matt in the evening who was great explaining where everything was and made us feel welcome right from the start. My kids were very excited about the pool. Room was clean, although bathroom was small. In the morning we met Eric who was such a breath of fresh air. He was the Jack of all trades! Definitely would come back and recommend to friends and family.

Room tip: Bathroom was a bit small
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank DayTrip21931138888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

My stay was very nice I really enjoyed the fitness center, the dumbbells were amazing. The pool was also nice and I definitely had a blast and enjoyed the jacuzzi. The dove soap was a really nice touch and smelled nice. Matt also had Great customer service and hospitality.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank blh A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

Matt was a great help polite and courteous. Room ac wasn’t working and Matt was quick and polite enough to change the room in a matter of seconds . Pool was clean and jacuzzi was the right temperature, weight room was good . Coffe was hot and ready

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Useer A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2024

Eric was amazing. He went above and beyond cleaning for our messy hockey team. We were never without towels and he always greeted us with a smile. The room was clean, the conference room was great. Overall a great experience. Thank you!!!!! !

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Rachel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2024

This is hand down the cleanest and most hospitable hotel I've ever stayed at. Everyone of the staff, especially My guy Matt treated my daughter and I like royalty and the room was immaculate. I didn't have to worry about my daughter getting into anything filthy it's great to be able to relax and not stress. This place absolutely helped me do that.

Date of stay: February 2024
Trip type: Travelled with family
1  Thank James M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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