I had my wedding here in 2021. Everything was amazing, though some of the staff in the lobby bar were a bit rude. We came back a year later for our anniversary, even though the prices of the room, dinner, and champagne brunch buffet came to well over $1,000 for one night. However it was again beautiful, and the service and food was very good. This had now become a destination for me and my wife, that we really looked forward to. Last year we took another special trip up to have dinner in the tavern, but had a terrible experience. We had a young college student waiting on us. (He told us his parents were close friends with the owners) We were ignored even though we were the only ones in the tavern, and made to feel rushed out of the restaurant because we believe he wanted to leave. The food at that time was subpar, but I paid and tipped accordingly. However, I did make it a point to call the general manager when we got home. At this time I felt as though my concerns were being brushed off and disregarded. There was no attempt to make any kind of concession. This past weekend my wife and I decided to go back up and have a dinner I’m the dining room, but first stopping for drinks at the tavern. (We chose not to stay at the hotel because the overall cost and the risk of running into rude service wasn't worth it) So we stayed at a nice hotel in Manchester and drove over for dinner. When we got into the tavern we had a waitress who was very attentive, though I believe it was her first night. We ordered drinks and when they were delivered they looked like something that was just pulled out of a bucket. For the amount of money that this place charges and the type of property that it is they should have seasoned craft bartenders. I called one of the bartenders over to ask if the drinks were pre-made, as it looked and tasted as though it was. He came over with a shirt completely wrinkled like it just come out of a hamper and just kind of stared at me, confused with no answer. We sent one of the drinks back. They added more espresso to it, which did nothing to the appeal or flavor. My wife sent the drink back for the second time, and just switched to wine. A restaurant that claims to be of such high stature one would expect the staff should be far more attentive to both their appearance and customer service. It seems to be an overall atmosphere of complacency and lackluster service which is disheartening. I would not have given this review if the last time I called to inform the manger of my experience I had actually felt heard, but this was not the case. We then went to our 5 o’clock reservation in the dining room. The waiter was very attentive. The food, like the drinks was lackluster. We ordered two ribeyes, but had no flavor whatsoever, an overpowering cheese atop, and bland potatoes. The dessert, however, was fantastic. Before this dinner, we had toyed with the idea of coming up for New Year’s. After these past couple experiences, we will take our money elsewhere.

Beautiful place! Great beds and linens. Rooms were clean. Staff was friendly and helpful. The Italian restaurant in house was fantastic! If we come this way again we will stay at the Bedford Village Inn and Grand!