Hotel is clean and the staff is amazing ! There's a good hot breakfast and that's included. There is an indoor pool if you're in the area, it's definitely a decent hotel to stay at! Here's easy access to the highway. Lots of restaurants nearby and things to do.
We appreciate your kind words regarding our cleanliness, staff, and amenities. It's wonderful to hear you enjoyed the hot breakfast and indoor pool during your stay. Our convenient location near the highway and various dining options indeed make for a pleasant stay. We hope to welcome you back soon for another great experience!
the maintenance here is poor at best. They get annoyed if you bring these to their attention. Curtains don't close or are non- existant. plumbing falling out of sink, broken stained furniture, vacuuming of room, is based on, if they see it on the floor , none of the entire area is ever vacuumed. I find pet kibble and food on the floors. Nothing is cleaned after the previous guest, microwave, fridge. Laundry is always a mess. Washing machines never cleaned or sanitized. Not sure the ice machine is ever cleaned. I like most of the staff, but nothing is ever addressed properly. The price is right through an app, and I can have my pet, but i clean up after my pet, no one else does. House keeping use shortcuts for everything. and the maintenance guy is a hack.
The staff at this hotel are outstanding! Especially Brittany and Kim who really went above and beyond to help me with getting a room the first night I stayed there. I had booked a room for a few nights at the sleep Inn and was told when I went to check in that they did not accept people that lived locally. My reservation was prepaid and I was not going to get the funds back for at least a few days (as of today I still have not received my refund) and I was a few dollars short at the lowest rate I could find online to check in. Kim and Brittany worked extra hard being able to get me into a room for what I had for money. Seems simple enough but it actually was quite a task and they spent quite a bit of time on being able to get it to work. If it wasn't for them I would have been sleeping outside that night. Dan and the manager Samantha have also been extremely helpful with my particular situation. The rest of the staff whose name I didn't mention have been great as well. I really appreciate everybody there! Accomodations are terrific also.
Hi sandraaK9034DU,
Thank you for taking the time to share this experience with our management, staff, and future guests.
Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. I will definitely share your generous review with Brittany and Kim.
. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We can't wait to give you another five star experience!
Recent stay, had multiple issues with the doors locks working I was locked out every single time I left the room. Hotel staff did what they could including changing the battery on the door locks but all the members of the group we were in also had locks issues with the doors. Instead of the front designate, sending help earlier knowing that everyone was getting locked out they were trying to explain how to enter the key in the door, which was offensive. It’s supposed to have daily towels and garbage pick up never happened, rooms are dated -overall very disappointed.
Hi D4587LDmikes,
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay.
I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues.
We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Upon arrival, the outside gives the impression that this place is very well kept— don’t fall for it
Upon entering the lobby, I immediately knew this was not the accommodations I normally choose; however, finding accommodations for that night were scarce and choices limited.
Pros:
1. Bed was decent
2. Hotel was quiet- we were on the 4th floor
Cons:
1. Hotel is incredibly outdated throughout
2. Upon entering our room, immediately noted that curtains were falling off the rod, floors did not look as if they’d even been mopped, furniture looked like something obtained from a 1960’s thrift sale, nightstand was missing one leg and was lopsided, room needed a coat of paint, and the toilet was off-centered and set at a slight angle so when using your knees hit the side of the tub- so, very poorly done obviously. Very disappointing!
3. Breakfast was HORRIBLE
4. Upon checking out, I could smell marijuana from the elevator- don’t know where it was coming from but at 8:00 am that is not what I want to be dealing with.
I would not recommend or stay here again. They should have paid me to stay instead of me paying for that room
Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve.We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
