This is a good place to stay. Close to MHT. We got in around midnight. The front desk person was outside smoking a cigarette, never bothered to come in when she saw us pull up and unload our luggage. The keys were left on the front desk. There were two children waiting for something at the front desk for awhile. I guess she is entitles to a break.. but
Hi emerald515,
Thank you for your high rating of our hotel and for taking the time to share your experience! 'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!
Do not stay here! They are very rude and will argue about politics which is very unprofessional. They are also very discriminatory against colored people because we were charged a smoking fee while staying here for work and they charged it to our company credit card. Then when we contacted them to fix it they refused said they don’t care what we say they aren’t taking the charge off even tho I clearly have tons of proof we never smoke anything much less WEED in any hotel room and we spend 80% of our time in them for work. This is truly appalling. There is no way to get in touch with the regional manager to try and speak to someone more civilized and less disrespectful. Constantly just kept hanging up on us and the customer service rep. This place needs to be shut down and I will do everything I can to help the process. I’m pretty sure false charges on a credit card is called credit card fraud? So I’ll definitely be contacting BBB and filing a police report. Considering I read tons of reviews about people complaining of the hotel always smelling like weed but not one review of someone complaining about being charged for actually smoking weed in any room. Definitely think this goes against discrimination laws and I am so disappointed in choice hotels for having them as a choice to stay. Please do better choice! Also refused to give us a receipt for our stay either so they are literally just charging god knows what to who knows else and just not giving records.
Hi Fearless35451575358,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize that we did not meet your expectations at our hotel. Rest assured that we are investigating these claims especially that we never tolerate any form of discrimination. We will address all issues in our meeting and we promise that we will provide a better stay for all our valued guests. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!
Hotel location is good . Rooms are very nice . Plus we had been upgraded to a bigger room. Very appreciated
That all.
I have to say i have been in a lot of country inns but I have never seen such a poor breakfast , such shortage of everything . I stayed for 3 nights . At 8 30 am there was no bagels no bread , no muffins no desert . No potatoes. Only decaffeinated coffee. The other 1 hastni been made yet .. no fruits . Not even juice . Everything was finished . When we asked the person in charge ( which was very rude) , she said there is nothing left because the weekend was busy ..there wasn"t even plates to put your waffle in it . This wasn't even monday morning . It was Tuesday morning .
Above all the internet in the rooms is very weak . We had to stay in the reception area to make a call on watsupp.
Not to.mention the jacuzzi was called.
Truly disappointed. I have been in this hotel in April but I would debate coming here again ..
Hi krikor40,
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our location, and you have loved our comfortable rooms, though I do apologize for the lack of family dining opportunities. I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
This property is poorly maintained and poorly staffed. The staff did not seem to care, did not address our complaints and did not offer any compensation for the lack of services. We reserved two rooms, both were supposed to have 2 queen beds we were given a king and had to move the next day to the queen room so accommodate the friend that was arriving the next day. We stayed 5 nights and our rooms were never serviced. Our trash was overflowing, coffee and cups were not replaced, no one checked to see if we needed new towels (info said to place towels on floor or in tub if you want it replaced) We did not have a chair in our room and they were never able to provide us with a chair even after repeated requests. A knob was missing off of the bedside table so the drawer could not be used. The bathtub drained very slowly, getting calf high during a shower. The spa in the pool area was never available during our stay. The patio area off of the pool had no shade with the exception of one umbrella. Trash was also overflowing for two days outside the front of the property.
Hi B1350LCcathym,
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel.
We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We are also sorry about the recent interaction you had with one of our team members and apologize that you were not treated with the care and respect that you deserve.
We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
Kim at the front desk was so kind and helpful! We had a problem with our reservation and she solved it in addition to offering us an upgrade respecting the price at which we had reserved.
What a nice stay!
Hi Annie_1246,
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with Kim and we look forward to your next visit.
