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Fearless35451575358

DO NOT STAY HERE. VERY PREJUDICE.

1.0 of 5 bubblesReviewed 23 Aug 2023
Do not stay here! They are very rude and will argue about politics which is very unprofessional. They are also very discriminatory against colored people because we were charged a smoking fee while staying here for work and they charged it to our company credit card. Then when we contacted them to fix it they refused said they don’t care what we say they aren’t taking the charge off even tho I clearly have tons of proof we never smoke anything much less WEED in any hotel room and we spend 80% of our time in them for work. This is truly appalling. There is no way to get in touch with the regional manager to try and speak to someone more civilized and less disrespectful. Constantly just kept hanging up on us and the customer service rep. This place needs to be shut down and I will do everything I can to help the process. I’m pretty sure false charges on a credit card is called credit card fraud? So I’ll definitely be contacting BBB and filing a police report. Considering I read tons of reviews about people complaining of the hotel always smelling like weed but not one review of someone complaining about being charged for actually smoking weed in any room. Definitely think this goes against discrimination laws and I am so disappointed in choice hotels for having them as a choice to stay. Please do better choice! Also refused to give us a receipt for our stay either so they are literally just charging god knows what to who knows else and just not giving records.
Date of stay: August 2023
Trip type: Travelled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this review
Responded 25 Aug 2023

Hi Fearless35451575358,

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize that we did not meet your expectations at our hotel. Rest assured that we are investigating these claims especially that we never tolerate any form of discrimination. We will address all issues in our meeting and we promise that we will provide a better stay for all our valued guests. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 August 2023

Hotel location is good . Rooms are very nice . Plus we had been upgraded to a bigger room. Very appreciated
That all.
I have to say i have been in a lot of country inns but I have never seen such a poor breakfast , such shortage of everything . I stayed for 3 nights . At 8 30 am there was no bagels no bread , no muffins no desert . No potatoes. Only decaffeinated coffee. The other 1 hastni been made yet .. no fruits . Not even juice . Everything was finished . When we asked the person in charge ( which was very rude) , she said there is nothing left because the weekend was busy ..there wasn"t even plates to put your waffle in it . This wasn't even monday morning . It was Tuesday morning .
Above all the internet in the rooms is very weak . We had to stay in the reception area to make a call on watsupp.
Not to.mention the jacuzzi was called.
Truly disappointed. I have been in this hotel in April but I would debate coming here again ..

Date of stay: August 2023
Trip type: Travelled as a couple
Thank krikor40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 24 August 2023


Hi krikor40,


Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our location, and you have loved our comfortable rooms, though I do apologize for the lack of family dining opportunities. I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2023

This property is poorly maintained and poorly staffed. The staff did not seem to care, did not address our complaints and did not offer any compensation for the lack of services. We reserved two rooms, both were supposed to have 2 queen beds we were given a king and had to move the next day to the queen room so accommodate the friend that was arriving the next day. We stayed 5 nights and our rooms were never serviced. Our trash was overflowing, coffee and cups were not replaced, no one checked to see if we needed new towels (info said to place towels on floor or in tub if you want it replaced) We did not have a chair in our room and they were never able to provide us with a chair even after repeated requests. A knob was missing off of the bedside table so the drawer could not be used. The bathtub drained very slowly, getting calf high during a shower. The spa in the pool area was never available during our stay. The patio area off of the pool had no shade with the exception of one umbrella. Trash was also overflowing for two days outside the front of the property.

Room tip: Don't stay here.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Cathy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 16 August 2023



Hi B1350LCcathym,



Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel.

We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We are also sorry about the recent interaction you had with one of our team members and apologize that you were not treated with the care and respect that you deserve.

We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2023

Kim at the front desk was so kind and helpful! We had a problem with our reservation and she solved it in addition to offering us an upgrade respecting the price at which we had reserved.

What a nice stay!

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Annie_1246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 31 July 2023


Hi Annie_1246,


Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with Kim and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2023

I have read all of the terrible reviews on the website. I have written my own review. I concur with every review posted! In particular, we are staying in 106 and the problems experienced by a person who stayed at an earlier date in the same room remain!

I am going to find out from Radisson (merging, incidentally, with Choice Hotels soon...I guess the company needs a bail-out) if we can get a refund for any part of this dreadful trip. I sure doubt it.

Icing on the cake: We arrived with 1 washcloth in the room. On Saturday I asked for 4 more. Today, Monday, after 3 nights and a day with no housekeeping, no towel replishment, I was given 1 washcloth, as "there are no more. We ordered 3,000 and they will be delivered soon. I guess people use them to remove make-up and when they are stained, we throw a lot out."

No wonder the rates are so low. Stay AWAY!

Room tip: STAY AWAY.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Trail226503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 6 July 2023


Hi Trail226503,


Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I do hope you'll return and let us show you a far better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2023

Date of stay: June 2023
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 30 June 2023

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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