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lmeade11
Plymouth, Michigan

Hotel has gone downhill

1.0 of 5 bubblesReviewed 3 Jun 2023
Police activity both days and we witnessed someone being arrested. My room as well as the lobby smelled of weed. Pool was closed and we were there for a soccer tourney with small kids and were never notified or compensated. Grounds had overgrown un mowed grass. Pretty sure people were living at the hotel too. I wont be back and that’s unfortunate because I’ve stayed here for the past 3 years
Date of stay: May 2023
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this review
Responded 6 Jun 2023

Hi lmeade11,

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the smell of unpleasant odor that you experienced in your room. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We already informed the management about the pool so they can tackle this issue as soon as possible. We are all looking forward to seeing you again!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 June 2023

Great place to sleep.
No housekeeping during stay.
Staff was extremely helpful and friendly.
Pool was closed during stay.
Overall, I’ll rate this hotel 8/10.
I enjoyed the stay.
I would recommend this hotel to my friends and family.

Date of stay: May 2023
Trip type: Travelled on business
Thank whithughes52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 3 June 2023


Hi whithughes52,


Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Once again, thank you for your recommendation and we look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2023

Date of stay: May 2023
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 30 May 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 May 2023

This was a very disappointed stay. We probably should not have accepted the room as there were numerous cigarette burns on the carpet but needing an accessible room, we figured switching wouldn't be an option. A call to the front desk to ask for an additional blanket was made but the blanket was never received. We should have pursued a different room as we had poor sleep both nights due to extreme noise in the room above us. Constant yelling and pacing of the floor kept us awake for hours. We were told someone would look into it after our first night but that never happened. Mentioned it again as we were checking out this morning and all we got was "I'm sorry". Paying over $400 for two nights of not sleeping is completely unacceptable.

Room tip: Pool was closed.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank lindabM3946CE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 22 May 2023


Hi lindabM3946CE,


Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. Your very detailed negative review of our facilities and customer service is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. I am sorry that we were unable to accommodate your request for a blanket. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

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Reviewed 18 May 2023 via mobile

This hotel provided everything I needed. The room was clean, and everything I needed was there. I slept really well and the service was great. The breakfast was also really good. Overall it was a great stay and I was sorry to leave. My current hotel is hot garbage by comparison. I would definitely recommend staying here if you’re in Bedford.

Room tip: Bring at least one of your own blankets from home to any hotel you stay at. Maybe a pillow too. If not you can always go to a local Walmart.
Date of stay: May 2023
Trip type: Travelled solo
Thank gabecango
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 18 May 2023


Hi gabecango,


Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad that you enjoyed the breakfast and the service. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2023

Date of stay: May 2023
Trip type: Travelled on business
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Country Inn & Suites by Radisson, Manchester Airport, NH, responded to this reviewResponded 17 May 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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