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“So Much Deliciousness!”

The Cheesecake Factory
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Ranked #136 of 947 Restaurants in Reno
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Restaurant details
Dining options: Breakfast
Description: The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Reviewed 2 weeks ago

We ate as a family with a two year old, his parents, and his grandma. We were in a cozy booth, which was great for the baby, since he is not a fan of confining high chairs. He was happy, quiet, and comfortable the whole time with all the space he had in the booth. Our waiter was excellent, efficient, and attentive. We each loved the meals we ordered and the cheesecake we took home for later.

Date of visit: January 2021
    • Value
    • Service
    • Food
Thank 215janettem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our cheesecake.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 126 reviews

Reviewed 8 October 2020

The white fish was nicely done. The "fresh vegetable" was undesirable cauliflower. The asparagus was good, though a small quantity. I substituted the sweet potato fries but they were overpriced.

Date of visit: October 2020
    • Value
    • Service
    • Food
1  Thank Tehlequah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 9 October 2020

We are so sorry you were not satisfied with your meal. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review and we hope to see you again soon.

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Reviewed 8 March 2020 via mobile

Nice Hoppy hour with drink specials and lower cost appetizers. Had to flag someone down to order in the bar area but overall service was good for the meal. Don’t expect low calorie food since most appetizers are fried plus cheesecake to take home. Food was hot, tasty. Condiments were a bit thin with little guacamole and sour cream.

Date of visit: March 2020
Thank Fcbjmblrbaib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 March 2020

Thank you for your review! We're glad to hear you enjoyed the food and service you received during this visit. We look forward to seeing you back soon!

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Reviewed 5 December 2019

This place is a busy mess. The cheesecake is a sloppy mix of the polar opposite of what cheesecake should be...Period...The burger was eatable and way over priced and the waitress looked like she was holding a lot of stuff inside and might explode. Whatever this place is doing, corporately, it isn't working...Period...

Date of visit: November 2019
Thank proofpositive74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 7 December 2019

Hi Proofpositive74. We would like to speak with you a bit more about the experience you described. Our guests are important to us and we value your comments and suggestions. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and select "General Questions" from the Contact Category menu. Any information you provide will help us better serve you. Thank you.

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Reviewed 15 November 2019

We come here quite often and really enjoy the menu. However we came here today and it was completely disorganized and no body seemed to know what they were doing. We walked in and gave her our name and a table for 2. We waited patiently and then a group of 3 walked in behind us. The “manager” came back to the booth looked at me and said you waiting for a table for two? I said yes we are. She then persisted to sit the table of three that walked in after us. The lady who then took our name came back and we questioned why we had not been sat and she said “oh sorry my manager doesn’t know what’s going on!” Well maybe you shouldn’t be a manager if you don’t know what’s going on! We were then Seated to be told that they have no draft beer at all. We decided to leave before we ordered.

Date of visit: November 2019
Thank manicfloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 November 2019

Hello. We are very sorry for the wait and your this experience with our staff. We'd like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.

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