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workworkwork2021
Peoria, Arizona

Could be better

3.0 of 5 bubblesReviewed 9 Aug 2021
While the room was updated not very long ago, it lacked comfort. Nice big shower, but the room was an odd lay out, with waisted space. Check in process took almost an hour. Elevator was slow and crowded.
Date of stay: August 2021
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with MGM Resorts International
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Park MGM Las Vegas, responded to this review
Responded 10 Aug 2021
Dear Workworkwork2021,

Thank you for taking the time to review your recent stay with Park MGM. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We regret to learn about your check-in experience and we apologize for any inconveniences this may have caused. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.

Warm Regards,

Matthew
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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9,797 - 9,802 of 15,416 reviews
Reviewed 10 August 2021

Location is awesome being in the middle of everything. Very clean and smoke free so air quality is great. Security is good with the number of staff there. Mattress was very comfortable. I didn’t want to get up. I need to know where they buy their mattress

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Fam052021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

Room was not refreshed. We were away from 10 am til 10 pm and returned to find unmade beds, trash not emptied and towels not changed Staff seemed unconcerned when we reported the condition of the room. We had to request a discount which I have not yet seen because we don’t a check out invoice
Yet.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Michelle N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at Park MGM Las Vegas, responded to this reviewResponded 11 August 2021

Dear Michelle N,

Thank you for taking the time to review your recent stay with Park MGM. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We encourage our guests to contact guest services by dialing "0" on their in-room telephone to ensure their room is listed to be serviced. For all billing inquiries, we ask that you contact guest relations who will be able to offer support. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.

Warm Regards,

Matthew
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

We chose Park MGM specifically because it is non-smoking! We were not disappointed. There were no residual smoke odors anywhere we went. Also, the Park Theatre is a great venue for shows and concerts.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank blakeharmon1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

Suite was perfect. Housekeeping after Covid takes alot to get used to. Not the same. Call if you would
Like new towels. Or your bed made. Mobile app needs to be redone, never worked. Check in needs to be vastly improved

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank booboo3726
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

I really enjoyed my stay and despite the hiccups that came, the Front Desk staff, Housekeeping staff and Maintenance team was very pleasant. I would highly recommend this facility to family and friends visiting the Las Vegas area and I will definitely be back myself. 😍

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank royalone2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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