First class facilities. But could not/ would not really deal with a serious billing issue we had. Upon arrival on our honeymoon at check in we were informed we had yet to pay for two nights. We had paid for everything beforehand. I informed the man of this and was not listened to, being told it was sorted. We were asked for our visa for a deposit.
The next day we realized that almost €700, a significant amount of our holiday money, which still has two weeks left had been taken out of our bank account. This caused issues at home ie unpaid bills. Having explained this, we were informed it was an error. I proposed letting the charge stand and reimbursing us at the hotel. I was told no and that they would sort it that day. We were also given $150 food credit, which we appreciated.
We later received a message from the front desk stating it would take 7 - 10 days to sort. By then our holiday will be over. We asked at the front desk about this. They stated the best they could do was 24 - 72 hrs. That was today. They offered us no solutions and the man at the desk smirked and laughed when we informed him that that was a significant portion of our spending money. Very disappointed by the whole affair which could put a dampener on the rest of our holiday. Also got charged $32 for 2 drinks at a poolside bar!
Really feel the issue could have been dealt with a lot better.
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