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Eugene N
Monrovia, California

Poor experience

1.0 of 5 bubblesReviewed 29 Jan 2025
Check in is 4 pm, don’t check in any earlier or they will charge you $30. No coffee machine in room check out is 11 am and your key will not work even though the sign on the door says 12 noon, or again they will charge you. Room was good. Casino is super cold in the morning especially if you’re close to the door. I was not impressed with the service.
Date of stay: January 2025
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this review
Responded 3 weeks ago
Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,887)
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Reviewed 22 December 2024

Small distance off the freeway, but easily accessible. Central part of the casino is more attractive than the rest. Food options are fair. Not the same visiting without a minor league hockey team playing in the arena. Good place for those looking to get away from the Strip environment.

Date of stay: December 2024
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Travel75_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 3 weeks ago

Thanks for sharing your review. We look forward to the opportunity to welcome you back for a five-star experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 12 December 2024

I just got 25% deposit back with no email or explanation, its different with receipt i get after check out. i tried to contact them via email, but no response and it hard to search their contact information and websites. and no further information about it, so sad

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Cruiser34992269939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 14 December 2024

We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 11 December 2024

The rooms are very clean, quiet and comfortable. The casino is easy to navigate, and the dining options are many. The staff is very friendly & accommodating. Parking is free, which is tough to find in Vegas. Will definitely stay here again the next time we visit Vegas!

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sandi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 14 December 2024

We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 10 December 2024

We had fun visiting the casino and eating sushi before our show, The Jersey Boys. It was a great show, a relaxed and enjoyable casino. We enjoyed the delicious sushi bar. Friendly staff. Easy to get to by cab. Cute decor. We enjoyed the photo spots.

Room tip: We only played, we didn't stay.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank SandyAmanda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 14 December 2024

Thank you for your review! We value your feedback and can’t wait to serve you again.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 1 December 2024 via mobile

My husband & I are in our 70’s so being off the Strip, but with an incredible view of the Strip, is a big plus. I did miss the shuttle that they used to have, but did fine with Uber. The Orleans is a manageable size unlike so many of the other mega hotels. We love the bowling & movie theatre being right there. The restaurants are all good & food court convenient for quicker meals where everyone gets their favorite. This is our place if we go to Vegas.

Room tip: Don’t rent a car, use Uber
Date of stay: December 2024
Trip type: Travelled as a couple
Thank Lescha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 3 December 2024

We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

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