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Anne K
Winnipeg, Canada

Surprised in the shower!

2.0 of 5 bubblesReviewed 26 Feb 2024
I was booked for a 2 night stay at this hotel by the conference organizers and on reading the reviews here, I was concerned. My fears were warranted. The hotel is in the middle of nowhere (unless you want strip clubs and have a car). The smell of smoke was overwhelming in the casino (not unusual) but fortunately not on the higher floor where I settled for a double queen as my request for a King bed was not available.
My room was brown with brown accents and brown carpet and beige bathroom. No closet but a rod with hangers in the bathroom - gets the wrinkles out I guess! There was dust on the phone, a smaller TV, and the window was dirty. Not being able to either open the window or have an accessible balcony is a problem too...no fresh air and the smoke exposure when you use the elevators is not great.
The bathroom - as I prepared to take a shower in the morning, was a shocker. I pulled back the shower curtain and - surprise! Someone's hair and a chunk of false eyelashes greeted me on the surround of the tub. EEEWWWW.
I did not have time to get to my meeting to wait for housekeeping so I grabbed a big wad of toilet paper and wiped the offending objects and flushed them down the toilet. I also did not want housekeeping in my room so kept the 'do not disturb' sign on the door. Yes, I should have contacted management but honestly, I did not want to talk about it at all!
This is a lower-end 2 star hotel IMHO (at best) and I did tell the conference organizers to avoid this hotel in future.
Date of stay: February 2024
Trip type: Travelled on business
2.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Chris J, General Manager at The Orleans Hotel & Casino, responded to this review
Responded 28 Feb 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 February 2024

We stayed here on 2/14/24 in room 2177 while attending the Jersey Boys show (great show) Overall, we thought it was a good place to stay. The front desk check in was great, helpful and friendly, the Valet guys were also great.
The room was clean and the bed was comfortable. The was a sitting space (couch, table, chair) near the window.
The furnishings were dated and the room was a little dark.
The room had a coffee machine but no microwave or fridge.
The internet was very good as was the water pressure. The bathroom sink had plenty of counterspace.
To access menus or services you need to scan a code off the TV.
The main issue we had with the room was that it was next to the elevator and we found the chiming from the elevator made it hard to fall asleep.
We'd suggest trying another room of the 21'st floor.

Room tip: try the 21'st floor but away from the elevator
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Peter K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 24 February 2024

We’re so glad that you enjoyed your visit! Hopefully, your next visit will be a five-star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2024 via mobile

Easy online booking and fees detailed..Checkin was smooth and quick..Rooms were very clean and completely stocked..Staff was very friendly and professional..Great variety of food places to eat..Casino was very well staffed with friendly service..All in all great place to stay.

Date of stay: February 2024
Trip type: Travelled with family
Thank anddaryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 10 February 2024

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay and appreciate your kind words about our property. We hope to have you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2024

HORRIBLE EXPERIENCE AT THE ORLEANS, NEVER STAY HERE!!
A couple weeks before our trip, I called The Orleans and asked the front desk if their property could accommodate oversized vehicles for the dates of our travel, as we would be in our RV. The front desk said yes, no problem they have a large parking lot for oversized parking. She even transferred me to talk to security, who also assured me that parking would be no problem. So I went ahead and booked 2 nights through Expedia. The day we were heading to The Orleans, friends we were traveling with asked me to book a room for them as well, since oversized parking was available for their RV and truck/trailers. So I went ahead and booked for them too.
We arrived around 7pm and there were signs on the oversized parking lot stating it was closed, no oversized parking allowed! So I talked to the front desk, explaining I had called an confirmed that oversized parking weeks before. The front desk said there was nothing they could do, and if we parked in the empty closed lot we would be towed! They did zero to help rectify or find a solution for the situation, and told us we would have to stay somewhere else.
I asked for a refund for the rooms I booked, and was told I had to go through Expedia, the hotel could not issue the refund. I contacted Expedia and hours and days later of talking to both Expedia and The Orleans. The Orleans is refusing to refund my room fees of $409.14. They said they would refund my 2nd night stay but have only refunded $58.34 of the $100.01 paid for the 2nd night stay.
We had to book and pay for other rooms at The Excalibur (who were AMAZING!! Highly recommend The Excalibur great service!)
I have now spent hours fighting to get refunded, The Orleans completely wrecked my trip to Vegas,
DO NOT STAY HERE!!!

Room tip: If you need oversized parking for your stay, book with The Excalibur, avoid the orleans horrible service.
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Dana P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2024

Room sink backing up and filling with gross contents from in drain, horrible smell. Contacted desk twice and still no response after greater than one and a half hours. No room available to move us to and no response from maintenance as front desk said would occur.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank cantfindme61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 6 February 2024

Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2024

Here for an event over the weekend & splurged to get a suite on the 21st floor.

The 21st floor looks much different than the rest is the hotel when you get off the elevator - we were excited that this would be super nice.

The room is very dated, the table is in horrific shape, scuffed and scratched up with jagged edges that cut up your clothes.

The beds are the real problem - they are unreal terrible. Truly for a suite I’ve never experienced anything like this. You can feel the coils in the bed, it is VERY visibly old and flat.

We have friends staying on the 10th floor, the beds are fluffy and new / you’d expect the suite beds to be the same quality or better. They are not.

The carpet has stains everywhere.

This suite is not “cheap”. Very disappointed. Would rather be in a basic queen at this point with soft beds.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank Traveler05220829
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 27 January 2024

Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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