HORRIBLE EXPERIENCE AT THE ORLEANS, NEVER STAY HERE!!
A couple weeks before our trip, I called The Orleans and asked the front desk if their property could accommodate oversized vehicles for the dates of our travel, as we would be in our RV. The front desk said yes, no problem they have a large parking lot for oversized parking. She even transferred me to talk to security, who also assured me that parking would be no problem. So I went ahead and booked 2 nights through Expedia. The day we were heading to The Orleans, friends we were traveling with asked me to book a room for them as well, since oversized parking was available for their RV and truck/trailers. So I went ahead and booked for them too.
We arrived around 7pm and there were signs on the oversized parking lot stating it was closed, no oversized parking allowed! So I talked to the front desk, explaining I had called an confirmed that oversized parking weeks before. The front desk said there was nothing they could do, and if we parked in the empty closed lot we would be towed! They did zero to help rectify or find a solution for the situation, and told us we would have to stay somewhere else.
I asked for a refund for the rooms I booked, and was told I had to go through Expedia, the hotel could not issue the refund. I contacted Expedia and hours and days later of talking to both Expedia and The Orleans. The Orleans is refusing to refund my room fees of $409.14. They said they would refund my 2nd night stay but have only refunded $58.34 of the $100.01 paid for the 2nd night stay.
We had to book and pay for other rooms at The Excalibur (who were AMAZING!! Highly recommend The Excalibur great service!)
I have now spent hours fighting to get refunded, The Orleans completely wrecked my trip to Vegas,
DO NOT STAY HERE!!!

Room sink backing up and filling with gross contents from in drain, horrible smell. Contacted desk twice and still no response after greater than one and a half hours. No room available to move us to and no response from maintenance as front desk said would occur.

Here for an event over the weekend & splurged to get a suite on the 21st floor.

The 21st floor looks much different than the rest is the hotel when you get off the elevator - we were excited that this would be super nice.

The room is very dated, the table is in horrific shape, scuffed and scratched up with jagged edges that cut up your clothes.

The beds are the real problem - they are unreal terrible. Truly for a suite I’ve never experienced anything like this. You can feel the coils in the bed, it is VERY visibly old and flat.

We have friends staying on the 10th floor, the beds are fluffy and new / you’d expect the suite beds to be the same quality or better. They are not.

The carpet has stains everywhere.

This suite is not “cheap”. Very disappointed. Would rather be in a basic queen at this point with soft beds.