Room sink backing up and filling with gross contents from in drain, horrible smell. Contacted desk twice and still no response after greater than one and a half hours. No room available to move us to and no response from maintenance as front desk said would occur.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Here for an event over the weekend & splurged to get a suite on the 21st floor.
The 21st floor looks much different than the rest is the hotel when you get off the elevator - we were excited that this would be super nice.
The room is very dated, the table is in horrific shape, scuffed and scratched up with jagged edges that cut up your clothes.
The beds are the real problem - they are unreal terrible. Truly for a suite I’ve never experienced anything like this. You can feel the coils in the bed, it is VERY visibly old and flat.
We have friends staying on the 10th floor, the beds are fluffy and new / you’d expect the suite beds to be the same quality or better. They are not.
The carpet has stains everywhere.
This suite is not “cheap”. Very disappointed. Would rather be in a basic queen at this point with soft beds.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Just back home to Ireland after great week in Orleans Hotel. Room was clean but badly needs to be refurbished and brought up to date. Lighting in room needs some work very dark and some lights don't work. All staff in hotel are excellent especially bar staff at Mardi Gras bar very helpful and friendly. Staff are the reason we keep going back
Reception staff unfortunately are worst we've ever come across, not helpful at all. They don't give you a nice welcome welcome or any information about anything. If you go to them to ask a question you are treated as an inconvenience. It's a shame as they are the first people you meet when you enter hotel. We dealt with four different staff at reception and left frustrated every time
We will go back but reception staff badly need to improve their attitude
Thank you to all other staff for a brilliant week
Resort fee a joke
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you stay with us again soon.
The hotel has always been ok, but sometimes too pricey for the type of room you get. My main complaint is cocktail service in poker room. It’s always been an issue with slow service , but completely unacceptable during a holiday weekend. On Saturday night 12/30/23 specifically, I ordered a blue Hawaiian and waitres brought me the wrong drink and advised she would return with the correct one. I waited about 20 min and I saw her at the bar just chitchatting with the bartender for the longest time. She saw me looking at her from the poker room and finally decided to drop off my drink. Goodness, did she have to go Hawaii to get my drink?! Poor service for sure.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Las Vegas
Dissapointment with Las Vegas
930750402
Las Vegas was a real disappointment this year having missed coming to Las Vegas for the past three years. Covid has changed many of the wonderful aspects of a trip to Las Vegas. I stayed at the Orleans Resort & Casino which I have stayed in for many years in the past. What changed? The buffets were gone which had always provided good food at a reasonable price. Now, there are a very few takeaway spots with very expensive prices for anything. The one full service restaurant was TGI Fridays with reasonable prices and reasonable service. Getting your room cleaned required requesting this basic service every day .... or it was not going to be cleaned. Finally, the most ridiculous fee is the resort fee of $30.00 or more per day for basically nothing. The pool is obviously closed in the winter. The only spectacular experience was away from the Orleans at The Sphere were you get to see a movie in
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