Here for an event over the weekend & splurged to get a suite on the 21st floor.

The 21st floor looks much different than the rest is the hotel when you get off the elevator - we were excited that this would be super nice.

The room is very dated, the table is in horrific shape, scuffed and scratched up with jagged edges that cut up your clothes.

The beds are the real problem - they are unreal terrible. Truly for a suite I’ve never experienced anything like this. You can feel the coils in the bed, it is VERY visibly old and flat.

We have friends staying on the 10th floor, the beds are fluffy and new / you’d expect the suite beds to be the same quality or better. They are not.

The carpet has stains everywhere.

This suite is not “cheap”. Very disappointed. Would rather be in a basic queen at this point with soft beds.

Just back home to Ireland after great week in Orleans Hotel. Room was clean but badly needs to be refurbished and brought up to date. Lighting in room needs some work very dark and some lights don't work. All staff in hotel are excellent especially bar staff at Mardi Gras bar very helpful and friendly. Staff are the reason we keep going back
Reception staff unfortunately are worst we've ever come across, not helpful at all. They don't give you a nice welcome welcome or any information about anything. If you go to them to ask a question you are treated as an inconvenience. It's a shame as they are the first people you meet when you enter hotel. We dealt with four different staff at reception and left frustrated every time
We will go back but reception staff badly need to improve their attitude
Thank you to all other staff for a brilliant week
Resort fee a joke

The hotel has always been ok, but sometimes too pricey for the type of room you get. My main complaint is cocktail service in poker room. It’s always been an issue with slow service , but completely unacceptable during a holiday weekend. On Saturday night 12/30/23 specifically, I ordered a blue Hawaiian and waitres brought me the wrong drink and advised she would return with the correct one. I waited about 20 min and I saw her at the bar just chitchatting with the bartender for the longest time. She saw me looking at her from the poker room and finally decided to drop off my drink. Goodness, did she have to go Hawaii to get my drink?! Poor service for sure.