This hotel had been recommended and we decided to book here for a weekend getaway. The prices were reasonable compared to other hotels especially to those on the strip. I had called the hotel before I made a reservation and was told that I would get a AAA discount upon arrival and that I would need to show my card. When we arrived we were told that this had to have been done online so there was miscommunication and no discount was given.

Hoping things got better, when we arrived at our room, we were happy that the room was spacious and very clean. However, things went downhill quickly. There was no WiFi at all. I called downstairs and was rudely told that it wasn't working. I got that. It was important for us to have WiFi because I brought my work laptop and my son brought his school work to do - both of us needed to log on. We couldn't even go online with our data. We were cut off completely. No WiFi, no cable, no way to make plans to find a local library where they had WiFi or anything. And there was no person to help us either.

We went out for lunch hoping it would be fixed by the time we came back a few hours later. That wasn't our luck. We were told that it was a problem the entire block had - in other words the hotel because it occupies a city block. We asked for a supervisor but there was none. This hotel has no customer service. I mean this literally. You only have a check-in area and bell area. No concierge or anyone that can help you with any problems you may have.

We decided to leave the next day and not stay for the two days intended. I will never set foot in this hotel and will never recommend it.

Before booking we read good and not so reviews. Our experience was excellent. Arriving at 10pm we was greeted warmly at registration, given room 1614 overlooking the Strip in the distance. Our room large with a comfy King bed a large seating area and a large bathroom too. Nice toiletries and coffee in the room.

The casino itself a really friendly locals environment, entertainment included a nice movie theatre and a many lane bowling alley. We felt right at home during our stay, gambling a little, a couple of drinks at the bar, and a nice dinner at Ondori Asian Kitchen. Great place too, inexpensive.

A couple of miles from the Strip, plenty of Ubers, and a local city bus that runs along Tropicana.

We come to Vegas every year, the past 8 years (minus Covid 2020) we have stayed at the Orleans. Is it older yes, it’s not a new fancy hotel on the strip.
(The strip is too busy and the tables are over $25)
Kelly at the front desk was wonderful.
I love how all the staff says good morning even the security guards.
The pool is great no need to fight for a chair.
The dealers are so friendly you want to stay at the table evening if you are losing. Lol
I do wish the slots were a little kinder.
But we feel we are home at the Orleans. I travel with my 75 year old mother and I feel safe if we go into different directions.
Many food options, love the Alder and Birch, even hit a movie this year. Must do the Marriage can be murder.
Thanks Orleans for another wonderful 6 days!!