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Jan M

Good off strip hotel.

3.0 of 5 bubblesReviewed 30 Sept 2023via mobile
I am an emerald so I get free rooms. With that said, the rooms are made to look old French quarter style not modern. All I care about is that they are clean and I am comfortable. The restaurants are good with some variety. Please BRING BACK THE SHUTTLE SERVICE!
Date of stay: March 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this review
Responded 2 Oct 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you stay with us again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 September 2023 via mobile

The hotel is dated and not within walking distance of any of the major attractions in Las Vegas. The hotel is very smoky in the public areas and smalls like marijuana through the hotel. The rooms need updating. I was told that some of the hotel was updated. The pool area lacks enough chairs.

Room tip: The hotel is really Smokey.
Date of stay: September 2023
Trip type: Travelled as a couple
Thank Rob5006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 27 September 2023

Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you stay with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023

When we got to the Orleans on a friends trip, we heard some ambient noises of crickets. 🦗 We were like "huh, that's cute! they have cricket noises because it's the Orleans!"
Once we layed down for a nap, the crickets grew louder and we called the front desk to ask them to "turn off the cricket noise". We were informed that they just have a cricket infestation and those are real crickets somewhere in the room.
I am not a bug person, never have been, never will. They make my skin crawl and I'm not great at tolerating them. I am working on this, but hearing them loudly was not going to work for me. We asked the front desk what we could do and she said they were full and we can "maybe ask for a discount" when we leave, but she can't promise anything.
After getting texts from our friends that they could hear our crickets from the hallway, we went down to the Front Desk to talk to them in person.
The person at the Front Desk was nice enough and put us on a higher floor to minimize the possibility of crickets.
We got to our new room, and felt safe enough until we saw a giant cricket on the wall. Like giant. Look up "mormon cricket" if you are wondering. We killed it, but then I found that my bed sheets were incredibly dirty at the foot of the bed. Like if someone layed down in the bed with work boots on.
On the last day of our stay, we saw a giant beetle crawling across the floor of the casino.
Is it cheap? Yes - kinda. But it is not worth it. You are so far from the strip. It is not clean. It just feels incredibly dirty. Beware.

Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Maria L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 30 September 2023

Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

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Reviewed 18 September 2023

The Orleans may be an older hotel, but it is well maintained. For the price, we would stay at the Orleans again. As with most of Vegas, the casino does have a smoky smell, but it wasn't too bad. The rooms were large and very comfortable.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jsuderno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 19 September 2023

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay and appreciate your kind words about our property. We hope to have you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2023 via mobile

My wife and I were very pleasantly surprised the only thing was the same all over Las vegas ... smoking smells overwhelmed the whole place but loved this casino and the variety of games. We played quite a bit in the high limit room. had a great time. We would come back

Date of stay: July 2023
Trip type: Travelled as a couple
Thank reb323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 19 September 2023

Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

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Reviewed 8 September 2023

We Stayed at the Orleans 9/4 - 9/6/2023. First time visit. Impressive property. My family and I enjoyed all the amenities and the room was large and clean.

The check in process was easy peezy. Have to mention Valet staff and bell captains. The team helped us like family. Thank you! Super friendly staff.

A couple of complaints. No one knew where the mailbox was! (I mail post cards) Found mailbox in business center.

The last compliant is out of Orleans control...Construction! Tropicana I-15 off and on ramp closed due to construction. Thank goodness for GPS!

I will definitely will stay there again. A little jewel hidden and a big city. So glad we stayed there. Thank you!

Date of stay: September 2023
Trip type: Travelled with family
1  Thank sammimckoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 12 September 2023

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay and appreciate your kind words about our property. We hope to have you visit us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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