My wife and I were very pleasantly surprised the only thing was the same all over Las vegas ... smoking smells overwhelmed the whole place but loved this casino and the variety of games. We played quite a bit in the high limit room. had a great time. We would come back
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
We Stayed at the Orleans 9/4 - 9/6/2023. First time visit. Impressive property. My family and I enjoyed all the amenities and the room was large and clean.
The check in process was easy peezy. Have to mention Valet staff and bell captains. The team helped us like family. Thank you! Super friendly staff.
A couple of complaints. No one knew where the mailbox was! (I mail post cards) Found mailbox in business center.
The last compliant is out of Orleans control...Construction! Tropicana I-15 off and on ramp closed due to construction. Thank goodness for GPS!
I will definitely will stay there again. A little jewel hidden and a big city. So glad we stayed there. Thank you!
Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay and appreciate your kind words about our property. We hope to have you visit us again soon.
Easy check-in, rooms are dated and need an upgrade but my room was clean, and everything worked. My first meal at Big Als was awesome oyster shooters clam chowder and Bouillabaisse. Blackjack and video poker was fun I lost but had a great time. Dinner at Ondori was awesome great service and food. I returned to BIg Als my last night only to be told I could not bring my beer in the restaurant with me. Allison was adamant I could not enter with my beer, I thought this was really bull since I had spent all this money over 4 days and could not bring a beer in the restaurant But I tossed my beer in the trash and had dinner anyway, wished now I had not done that. Also if you order door dash or Nosh or any other delivery security will NOT let your driver up
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you stay with us again soon.
Disaster from the get go! Check in went fine. Went into the room, put our stuff down, and then went to eat. Got back, sat on the bed, and it smelled like FECES!!! Like straight up nasty. Called the front desk, the lady told me she would call housekeeping. She never called them. Had to call front desk again, and this time, a guy answered and said to coke down and he’ll change our room.
Got the room change, keys didn’t work. Called from the hallway phone, had to go down again and change keys. Got the keys changed and still didn’t work. Had to call on the hallway phone again, they sent security to see what was wrong.
Security was awesome by the way!!! They checked the room locks and it was a malfunction. The room smelled like cigarette smoke and too - for a nonsmoking room! Security got our room changed again without us having to go back down. Walked us to the room, gave us the keys. Made sure everything was ok for us. They were great.
Third room was fine. Nothing to write home about but it worked. Everything is old and outdated. There is no mini fridge in the room so my special diet food went bad. I was able to make the food from the food court or restaurants work for me though. I like that I was able to grab and go at the food court. We didn’t have time for restaurants at the hotel.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service in every aspect of a guest's visit, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Hotel needs updating. Rooms & casino areas. Room was fairly large & clean. Casino area was also clean & always busy. Great amenities. Theater, bowling alley , kids video gaming area. Surprise how big the casino area was. A few options for dining. Did dine at TGI Friday’s, food was good, very busy restaurant.
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
