We Stayed at the Orleans 9/4 - 9/6/2023. First time visit. Impressive property. My family and I enjoyed all the amenities and the room was large and clean.

The check in process was easy peezy. Have to mention Valet staff and bell captains. The team helped us like family. Thank you! Super friendly staff.

A couple of complaints. No one knew where the mailbox was! (I mail post cards) Found mailbox in business center.

The last compliant is out of Orleans control...Construction! Tropicana I-15 off and on ramp closed due to construction. Thank goodness for GPS!

I will definitely will stay there again. A little jewel hidden and a big city. So glad we stayed there. Thank you!

Easy check-in, rooms are dated and need an upgrade but my room was clean, and everything worked. My first meal at Big Als was awesome oyster shooters clam chowder and Bouillabaisse. Blackjack and video poker was fun I lost but had a great time. Dinner at Ondori was awesome great service and food. I returned to BIg Als my last night only to be told I could not bring my beer in the restaurant with me. Allison was adamant I could not enter with my beer, I thought this was really bull since I had spent all this money over 4 days and could not bring a beer in the restaurant But I tossed my beer in the trash and had dinner anyway, wished now I had not done that. Also if you order door dash or Nosh or any other delivery security will NOT let your driver up

Disaster from the get go! Check in went fine. Went into the room, put our stuff down, and then went to eat. Got back, sat on the bed, and it smelled like FECES!!! Like straight up nasty. Called the front desk, the lady told me she would call housekeeping. She never called them. Had to call front desk again, and this time, a guy answered and said to coke down and he’ll change our room.

Got the room change, keys didn’t work. Called from the hallway phone, had to go down again and change keys. Got the keys changed and still didn’t work. Had to call on the hallway phone again, they sent security to see what was wrong.

Security was awesome by the way!!! They checked the room locks and it was a malfunction. The room smelled like cigarette smoke and too - for a nonsmoking room! Security got our room changed again without us having to go back down. Walked us to the room, gave us the keys. Made sure everything was ok for us. They were great.

Third room was fine. Nothing to write home about but it worked. Everything is old and outdated. There is no mini fridge in the room so my special diet food went bad. I was able to make the food from the food court or restaurants work for me though. I like that I was able to grab and go at the food court. We didn’t have time for restaurants at the hotel.