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Jess46809
Allen, Texas

Great off the strip Hotel/Casino!

5.0 of 5 bubblesReviewed 28 May 2021via mobile
We have stayed at The Orleans several times and have never been disappointed! This is more a local place but still not far from the strip/downtown. The staff is friendly, the pool is fantastic, and the restaurants are yummy! There is also an amazing Irish Pub called McMullan’s across the street. We are returning in October for our wedding and will be using The Orleans as our hotel for room blocks for our guests...Highly recommend!
Date of stay: May 2021
Room Tip: Free parking
Trip type: Travelled with family
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Chris J, General Manager at The Orleans Hotel & Casino, responded to this review
Responded 9 Jun 2021
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 May 2021

When a colleague and friend told me to stay at The Orleans when we decided to go to Vegas a day earlier than planned, I thought he was CRAZY! We go to Vegas quite a bit and I like to stay in the nicer hotels.

Well, let me tell you. It was fantastic. Yes, the rooms are a little dated, but they were fine. But the Staff!! SO friendly. The Customer Service we received was amazing. To me, that's worth more than anything else.

The Casino was huge, a wide variety of gaming options, and both the the hotel and casino felt clean, and well maintained. I won some and lost some, but the atmosphere and accommodating staff made it a great night.

We moved downtown for the rest of our trip and it was HORRIBLE. If I hadn't pre-paid for the room, we would have immediately moved back to The Orleans.

Thank you for starting my trip on the right foot. We WILL be back!

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
1  Thank MartiVegas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 26 May 2021

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021 via mobile

We arrived at The Orleans the 10th of May , and the checkin gal was rude . Twice now our room hasn’t been serviced . When I called to the front desk and asked about housekeeping , she said room servicing is on request only ! Gosh , All the restaurants here tho are outstanding .

Date of stay: May 2021
Thank kodiakgirl10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 21 May 2021

Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website. https://www.orleanscasino.com/contact-us

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Reviewed 14 May 2021

Good local casino off the strip for local players. Good buffet when it was open. Now it is closed. Easy to get free rooms for weekdays if your player account is out of state.Plenty of 6-8 bonus poker machines to get points and provide actions.
They have two deck black jack games. Don't raise you r bet more than three time when counting cards. They'll kick you out

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Tom Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 15 May 2021

Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

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Reviewed 14 May 2021

The Orleans is a bit off the beaten path, but I stayed there because my friend who lives in Vegas is fairly close. All I want is a clean room (overall), good shower pressure, comfortable bed and friendly and efficient service. This hotel/casino had all of that. I got a great deal on price and thoroughly enjoyed my stay. Their cafe is really good as is their food court for a quick bite. The drink service as I sat and played the penny slots was excellent. I have no complaints at all. I would definitely stay there again.

Room tip: I was on the 12th floor in a king size room and it was absolutely great. I had no noise issues at all.
Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
1  Thank MAK911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 15 May 2021

Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

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Reviewed 9 May 2021 via mobile

Huge resort yet no maps showing where to park in relation to our room. You must hand carry everthing to your room as carts are only available to valet. TV channels are very limited. No USB ports in room. There is a room safe but no instructions how to open the door. No refrigerator of any kind in room. The Orleans is in severe need of an update. I won't be returning.

Date of stay: May 2021
Trip type: Travelled with family
Thank Randolph P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded 11 May 2021

Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience. https://www.orleanscasino.com/contact-us

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