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memememe2021
Phoenix, Arizona

Dirty

2.0 of 5 bubblesReviewed 26 Aug 2021
Bathroom lighting not working, no bathtub rug, killed 2 crickets. Casino floor extremely filthy with dirty ashtrays, empty cups. Slot machine chairs not in front of machines. Other hotels in area better quality and remodeled for better price
Date of stay: August 2021
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with MGM Resorts International
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at New York - New York Hotel & Casino, responded to this review
Responded 30 Aug 2021
Dear memememe2021,

Thank you for your recent review on TripAdvisor. We would like to extend our apologies for the inconsistencies with your guestroom, as well as the cleanliness oversights experienced at our casino. These occurrences are certainly not a reflection of our high standards. Your feedback, while unfortunate, will enable us to make improvements to the aforementioned areas. We hope for the opportunity to serve you again in the future.

Kind regards,

Alejandra
Guest Experience

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 27 August 2021

we had a wonderful time at your casino.... everything was great...Saw Terry Fator....loved his show......would do that again in a heartbeat.....Romm was great..way up on the 34th floor of the Empire Tower...loved view of the coaster going by.... Thanks to the whole staff for a great 5 day stay...

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank bponzi1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2021

I stayed here for a couple days and I hated to leave!! It was so much fun and enjoyed the food!! I would love to return to this hotel for another stay! Rooms are cleans, pool was fun!!!! Employees were super nice and helpful

Date of stay: August 2021
Review collected in partnership with this hotel
1  Thank celestemusquiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2021

It was an overall okay stay. The slots were so tight. Literally all of them. Was very upset that I had 75 dollars in free play and could not claim it because I was only staying 1 night not 2. No eating places open past 10pm

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank Jsumler78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGM Resorts Guest Experience, Owner at New York - New York Hotel & Casino, responded to this reviewResponded 28 August 2021

Dear Jsumler78,

Thank you for reviewing NYNY on TripAdvisor. We are glad to learn your overall stay was pleasant. Please note, some of our late night dining options include Nine Fine Irishmen, Tom's Urban, America, and Shake Shack to name a few. We hope we have the opportunity to exceed your expectations in the future.

Warm regards,

Alejandra
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2021

best hotel ive stayed at i love the vibe that hotel has going on very friendly staff you really dont have to go to any other hotel all the entertainment there and restaurants are amazing there over all the best hotel we have stayed at so far

Date of stay: July 2021
Review collected in partnership with this hotel
Thank arellanoj1928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2021

this place is awesome. there is so much to do in this resort. we took the kids, our youngest just turned 21. we were so busy with so many things to do i cant believe i could still walk. excellent food, great proximity to other fine casinos. loved it so much we just booked 4 more days there in a few months, no kids this time lol

Date of stay: July 2021
Thank Brian G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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