We reserved our room in advance to find out that what we reserved is not what we got! The lady at the front desk admitted to me that Customer Service is not what MGM focuses on due to the fact that they are so busy all the time! More
DO NOT stay in the west wing rooms. The room layout makes it feel smaller than it is. The window was tiny. The bathroom has been partially repaired time and time again. Very old part of the hotel. Spend the extra money for a grand tower room or just stay at Excalibur for an inexpensive and much nicer room.I would have given this review a 1 of 5 but I still enjoy the hotel for my prior memories.
Welcome back to MGM Grand. We truly regret that your return visit to our resort fell below your prior anticipations. Please accept our dearest apologies in regards to the unsatisfactory condition of your assigned guestroom in the West Wing. We will look into the issues that you faced and use your comments to do a better job moving ahead. We value your patronage and sincerely hope for the chance to welcome you back one day.
Guest Relations Specialist
MGM Grand Hotel & Casino
MGM Resorts International
The hotel is very nice. I suggest you go through the week as Weekend nights are crowded, loud & smokey. Also in hotel, restaurants, gift shops & other amenities are very pricey. Worth seeing. Easy access to the tram which goes to many other different hotels. $7 one way.
The very happening place. You can travel anywhere in the strip using the monorail.
Casinos on lobby. Stayed there for about 5 days for a conference. Rooms are bit old. Quite close to other hotels and Mandalay Bay convention centre.
MGM is a clean and classy resort. With having access to the tram it made easily accessible to all the other areas for our experience. The gaming was nice too. My family and I left with a good feeling from our stay there.
MGM has it all; restaurants, pools, a great casino and really nice rooms. We will definitely stay there again! Ask for Martha in the casino..... she knows all the rules adds in some entertainment and hables a little Español ;)