Charged 30 to check in at 2:30 instead of 3:30, maid made bed with sheet on top, room charges were more than prepaid amount from web site, most staff was non courteous. Sat am the water in the shower was cold. I’ve stood here numerous times and this was by far the worse

I paid in full 3 months early for a reservation at the Flamingo Hotel Las Vegas for Friday 8/9/24 to 8/11/24. When I arrived that night for a birthday party with 30 friends who all had rooms there, the hotel had overbooked and had no rooms left. They tried to give me a voucher letter to stay at Circus Circus. I asked how they could sell a room that was alteady fully paid for? The receptionist said that is just they way they do it in Las Vegas and IT HAPPENS IN THEIR HOTEL ALL THE TIME. She also told me I had no other option as all of Vegas was sold out other than Circus Circus. As a side note, everyone all around me was being given the same letter to go to Circus Circus. They had done this to dozens if not hundreds of customers. Total bait and switch as well as disregard for customer feelings and convenience. Downright rude and disgusting. I have never been treated this poorly by a hotel and I stayed at over 12 hotels and vacation homes just this summer. Do not reserve this hotel. To make matters worse, I asked reception to validate my parking ticket since I was not staying there and had to leave. She said she had no way to do that and if I was there less than an hour, I would not be charged the $35 parking fee. Trouble was, between parking on the 5th floor, walking to the reception, waiting in line, then being told I did not have a room, then waiting over 13 minutes for her to come back with a letter that I should take to Circus Circus, then walking back to the car and getting out of the parking lot took more than an hour. This place is a joke. I post hundreds of reviews. All honest. Most very positive and a few not, but all very fair. This place is a crap hole and they deserve nothing more than to be leveled and replaced by another property with much better management. I was treated like I was nothing more than an old turd my dog had left in the front yard yesterday. Please fire the reservation management and get someone competent and caring about customer service. It is also clear the front desk staff is now numb to the customers because they are forced to deal with this on a regular basis. I am 54 years old and this takes the cake as the worst experience at any hotel ever and I am a regular domestic and world traveler. If I could give you negative stars I would. Disgusting service at a disgusting hotel. I would keep going but I am going to stop here so I can go leave the same review on every other travel site I can find since you don't care about respect and decency.

I haven't stayed on the strip in years but wanted to show my twenty-one-year-old niece all Vegas had to offer. I had a good experience many years ago at the Flamingo so this hotel seemed the obvious choice.

I booked two rooms. One at regular rate and one at a discounted rate with my player's card. Online check-in was a breeze. We arrived at the kiosk around 7:30PM (well after the 4PM check-in). One room was ready, but the other wasn't. Seriously? 7:30PM and the second room wasn't ready? Since we had the one room, I just stored my things in my niece's room. Her room on the 18th floor was amazing with an incredible view. I had been hoping my room was connected to theirs (spoiler alert; I was disappointed).

We went to Carlos & Charlie's, which was nice, but we were tired from a full travel day and American Airlines losing my niece's suitcase. I checked my email and text messages several times, but there was no notification about my room being ready. It was now after 9PM. I sent my niece and her friend to the gift shop to find a toothbrush while I slipped off to check the status of my room.

The check-in desk line was long so I returned to the kiosk, hoping I could somehow get the keys there without going through the long line. When I used the kiosk, I discovered my room was ready. I was never notified so I don't know how long it had been ready. To my disappointment, my room was on the 15th floor. I went out in search of my room. Once on the 15th floor, it was like a labyrinth of hallways. I felt like I was walking through a basement corridor. My room was on the complete opposite end of the resort from my niece's room. Upon entering the room, I discovered I got what had to be the bargain basement of rooms! Dirty, dingy, and outdated! I may have gotten the room at a discount but, with resort fees, it certainly wasn't worth what I paid. I honestly wanted to cry.

The tub/shower was a nightmare. The floors were fake hardwood. The curtains were shabby. The vents (all of them) were caked with dirt/lint. The television was old school (and not in a charming way). Dirty drawers. And there wasn't a single USB port. Thankfully, I had an adaptor. I was lucky to find an outlet to even charge my devices. The only nice thing I can say about the room is the bed was comfortable. I couldn't believe how dirty the floor was, and I found a tissue under the covers of the second bed. The safe was left open in the locked position so I couldn't even use it. There would be no point calling someone to look at it since I know how that works. Either someone would come at 1AM or not at all.

I received an email at 3am that my niece's bag was delivered to the hotel so I set out to locate it (after an automated message said the bell desk was closed and the main number said to check the front desk). Turns out the bell desk was open. Since I was at the front desk anyway, I asked about upgrading my room for the next three nights. They didn't have anything available for night #2, and I wasn't going to bother moving for the last two.

When my niece came for her bag in the morning, I welcomed her to the bargain basement of rooms. She was surprised at how dated and dirty my room had been. She felt bad and asked if I wanted to switch with them, but I wanted them to have a good time and preferred they kept the nicer room.

After the first night, my bad ankle was swollen so I moved the chair closer to the bed to prop it up. There was so much dirt where the chair had been! I left the chair next to the window, hoping housekeeping would sweep the floor before moving it back. One can only hope!