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Lori W

Room was seriously outdated and dirty.

3.0 of 5 bubblesReviewed 9 Aug 2024
I haven't stayed on the strip in years but wanted to show my twenty-one-year-old niece all Vegas had to offer. I had a good experience many years ago at the Flamingo so this hotel seemed the obvious choice.

I booked two rooms. One at regular rate and one at a discounted rate with my player's card. Online check-in was a breeze. We arrived at the kiosk around 7:30PM (well after the 4PM check-in). One room was ready, but the other wasn't. Seriously? 7:30PM and the second room wasn't ready? Since we had the one room, I just stored my things in my niece's room. Her room on the 18th floor was amazing with an incredible view. I had been hoping my room was connected to theirs (spoiler alert; I was disappointed).

We went to Carlos & Charlie's, which was nice, but we were tired from a full travel day and American Airlines losing my niece's suitcase. I checked my email and text messages several times, but there was no notification about my room being ready. It was now after 9PM. I sent my niece and her friend to the gift shop to find a toothbrush while I slipped off to check the status of my room.

The check-in desk line was long so I returned to the kiosk, hoping I could somehow get the keys there without going through the long line. When I used the kiosk, I discovered my room was ready. I was never notified so I don't know how long it had been ready. To my disappointment, my room was on the 15th floor. I went out in search of my room. Once on the 15th floor, it was like a labyrinth of hallways. I felt like I was walking through a basement corridor. My room was on the complete opposite end of the resort from my niece's room. Upon entering the room, I discovered I got what had to be the bargain basement of rooms! Dirty, dingy, and outdated! I may have gotten the room at a discount but, with resort fees, it certainly wasn't worth what I paid. I honestly wanted to cry.

The tub/shower was a nightmare. The floors were fake hardwood. The curtains were shabby. The vents (all of them) were caked with dirt/lint. The television was old school (and not in a charming way). Dirty drawers. And there wasn't a single USB port. Thankfully, I had an adaptor. I was lucky to find an outlet to even charge my devices. The only nice thing I can say about the room is the bed was comfortable. I couldn't believe how dirty the floor was, and I found a tissue under the covers of the second bed. The safe was left open in the locked position so I couldn't even use it. There would be no point calling someone to look at it since I know how that works. Either someone would come at 1AM or not at all.

I received an email at 3am that my niece's bag was delivered to the hotel so I set out to locate it (after an automated message said the bell desk was closed and the main number said to check the front desk). Turns out the bell desk was open. Since I was at the front desk anyway, I asked about upgrading my room for the next three nights. They didn't have anything available for night #2, and I wasn't going to bother moving for the last two.

When my niece came for her bag in the morning, I welcomed her to the bargain basement of rooms. She was surprised at how dated and dirty my room had been. She felt bad and asked if I wanted to switch with them, but I wanted them to have a good time and preferred they kept the nicer room.

After the first night, my bad ankle was swollen so I moved the chair closer to the bed to prop it up. There was so much dirt where the chair had been! I left the chair next to the window, hoping housekeeping would sweep the floor before moving it back. One can only hope!
Date of stay: June 2024
Room Tip: Avoid unrenovated rooms!
Trip type: Travelled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this review
Responded 12 Aug 2024
Our apologies for your poor experience, Lori. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 August 2024 via mobile

Flamingo

I booked a room at the Flamingo for a girls trip at the Flamingo, as previous stays have been pleasant (however I was with a Caesars reward member). It was four of us & the room only came with 2 towels. We called house keeping 3 times to get towels it took almost 6 hours (we walked to the strip came back & no towels). I had to call housekeeping at 11pm at night in which they waived my resort fees for the day & came with towels 20mins later.
Elevators can take up to 10 mins just to go up or down 🤦🏻‍♀️ even though there are 12 !!

Lastly, & worst of my experience: trying to get a late checkout was horrible! Flamingo has kiosks around the lobby at your convenience to avoid the long lines. I used it at check-in & also checked the box to get text messages with there concierge system “Ivy.” So when it was time to check-out we needed a late check out which there is a $30 fee!! I did so anyway because my group & I didn’t want to feel rushed. After doing a late check-out via “Ivy” it replied I needed to stop by a kiosk to get a new set of keys (I thought what a waste of time). Well I did so, & it didn’t work !!! It said I needed to visit an ambassador at the lobby ! I looked around only to see a long line ! (It’s a Mid-Monday Morning &’everyone is trying to checkout. I get in line wasting time again. 25minutes later I see an ambassador who gave me new keys to get back into the room & also was able refund the $30 late checkout
Fee.

All in all, I wouldn’t stay at Flamingo again. Waste of time & money !

Pro: the view from the room
Middle of the strip, close to everything

Date of stay: August 2024
Trip type: Travelled with friends
1  Thank xoxo20sinai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 5 weeks ago

Our apologies for your poor experience, Xoxo20sinai. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

Hotel is ok at best. Unfortunately, my room was right above some construction going on. I have since tried to contact the hotel with no luck as I don't appreciate being woken up at 7 am after a night of gambling and drinking because HELLO I'm in Vegas. Why this hotel would even allow construction to begin at that time is beyond me, that is very rude and inconsiderate to their guest who are paying hundreds to drink and gamble at their casino. I've reached out several times to the hotel to see what can be done but they just don't care. I will never stay there again.

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank Valerie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 5 weeks ago

Our apologies for your poor experience, Valerie. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

This hotel is the biggest ripoff I have ever experienced. The rate we booked online tripled by the time we checked out - and we didn't charge anything to our room. We paid a little extra for a refrigerator that ended up freezing all of our food (we were told $10/night, but I still can't get a receipt out of them) - and, with no microwave, rendered it inedible. Yes, I checked to see if we could adjust the temperature, but you could not. Also, it was apparent that the bed linens were not changed regularly. There were stains and hair in the bed. For the inflated cost of staying here, this place is a joke. Take your money to a nicer spot since you'll be charged just as much to stay in this dump.

Room tip: Luxury pricing for a total dump of a hotel. Stay at your own risk.
Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 5 weeks ago

Our apologies for your poor experience, Jessica. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Had a fabulous weekend getaway to Las Vegas and stayed at the iconic Flamingo Hotel. Great hotel and great staff. Had an amazing dinner at Bugsy’s and Meyers restaurant. Will definitely go back again!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank Rozmitchell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2024 via mobile

The resort was ok and rooms spacious- but dirty!! The bathroom had previous guest soaps etc and lotion from the canisters had dripped and dried on the floor! No one came to clean it!! Unless you want to pay extra for housekeeping! Let’s not talk about check in!! Horrible!

Room tip: Find a place nearby that will still accommodate their guests!
Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Excursion309226
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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