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xoxo20sinai

Wouldn’t stay here again

2.0 of 5 bubblesReviewed 8 Aug 2024via mobile
Flamingo

I booked a room at the Flamingo for a girls trip at the Flamingo, as previous stays have been pleasant (however I was with a Caesars reward member). It was four of us & the room only came with 2 towels. We called house keeping 3 times to get towels it took almost 6 hours (we walked to the strip came back & no towels). I had to call housekeeping at 11pm at night in which they waived my resort fees for the day & came with towels 20mins later.
Elevators can take up to 10 mins just to go up or down 🤦🏻‍♀️ even though there are 12 !!

Lastly, & worst of my experience: trying to get a late checkout was horrible! Flamingo has kiosks around the lobby at your convenience to avoid the long lines. I used it at check-in & also checked the box to get text messages with there concierge system “Ivy.” So when it was time to check-out we needed a late check out which there is a $30 fee!! I did so anyway because my group & I didn’t want to feel rushed. After doing a late check-out via “Ivy” it replied I needed to stop by a kiosk to get a new set of keys (I thought what a waste of time). Well I did so, & it didn’t work !!! It said I needed to visit an ambassador at the lobby ! I looked around only to see a long line ! (It’s a Mid-Monday Morning &’everyone is trying to checkout. I get in line wasting time again. 25minutes later I see an ambassador who gave me new keys to get back into the room & also was able refund the $30 late checkout
Fee.

All in all, I wouldn’t stay at Flamingo again. Waste of time & money !

Pro: the view from the room
Middle of the strip, close to everything
Date of stay: August 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this review
Responded 12 Aug 2024
Our apologies for your poor experience, Xoxo20sinai. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 August 2024

Hotel is ok at best. Unfortunately, my room was right above some construction going on. I have since tried to contact the hotel with no luck as I don't appreciate being woken up at 7 am after a night of gambling and drinking because HELLO I'm in Vegas. Why this hotel would even allow construction to begin at that time is beyond me, that is very rude and inconsiderate to their guest who are paying hundreds to drink and gamble at their casino. I've reached out several times to the hotel to see what can be done but they just don't care. I will never stay there again.

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank Valerie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 13 August 2024

Our apologies for your poor experience, Valerie. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

This hotel is the biggest ripoff I have ever experienced. The rate we booked online tripled by the time we checked out - and we didn't charge anything to our room. We paid a little extra for a refrigerator that ended up freezing all of our food (we were told $10/night, but I still can't get a receipt out of them) - and, with no microwave, rendered it inedible. Yes, I checked to see if we could adjust the temperature, but you could not. Also, it was apparent that the bed linens were not changed regularly. There were stains and hair in the bed. For the inflated cost of staying here, this place is a joke. Take your money to a nicer spot since you'll be charged just as much to stay in this dump.

Room tip: Luxury pricing for a total dump of a hotel. Stay at your own risk.
Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 13 August 2024

Our apologies for your poor experience, Jessica. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Had a fabulous weekend getaway to Las Vegas and stayed at the iconic Flamingo Hotel. Great hotel and great staff. Had an amazing dinner at Bugsy’s and Meyers restaurant. Will definitely go back again!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank Rozmitchell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 1 week ago

Your review is appreciated. We are thrilled to hear you had a fabulous weekend getaway at the Flamingo Hotel. Thank you for sharing your experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024 via mobile

The resort was ok and rooms spacious- but dirty!! The bathroom had previous guest soaps etc and lotion from the canisters had dripped and dried on the floor! No one came to clean it!! Unless you want to pay extra for housekeeping! Let’s not talk about check in!! Horrible!

Room tip: Find a place nearby that will still accommodate their guests!
Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Excursion309226
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 1 week ago

Apologies for any inconvenience. We take your feedback seriously. Thank you for sharing your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Bed bugs. Understand it is difficult for hotels to mitigate 100%. Concern was in the lack of reaction, urgency, or care offered by the hotel staff. The rooms were average at best due to age of the hotel and the need for an upgrade. Highly recommend not staying here.

Room tip: One word. Avoid!!!
Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bobby P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 1 week ago

We take your feedback seriously. Thank you for sharing your experience. Please contact us at (702) 733-3111 to discuss this further.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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