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Jerry W

Horrible

1.0 of 5 bubblesReviewed 16 Jun 2024via mobile
Worst Hotel I have ever dealt with DO NOT COME HERE IF YOUR HANDICAPPED..Parking was a joke,check in was a joke and getting to your room was a joke. Will never come back to this place Much nicer places in Vegas then dealing with this place......
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this review
Responded 18 Jun 2024
Our apologies for your poor experience, Jerry. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 16 June 2024

We stayed at the Flamingo for one night at the beginning and two nights at the end of our two week trip. There were check-in kiosks available but we waited in line to talk to a clerk in person. I requested a room high up since it was our first trip and the clerk gave us a room on the 26th floor with a strip view. The view was wonderful. The renovated room was clean and very comfortable. The next morning the fire alarm went off at 5:00 a.m. That went on for about 10 minutes then stopped. After that we thought the shower was broken but it was just that the handle had to be very forcefully pulled straight out from the wall to operate. We checked out of the room and picked up our rental car. The Enterprise desk is right next to the hotel check-in area and this was very convenient. It was also less expensive than picking the car up from the airport. On our return trip we had a room on the 19th floor with an attractions view. We could see the High Roller and most of the Sphere. Then when we got to the room the air conditioner was not working. I called it in and was told an engineer would be up to look at it. We turned the fan on to circulate the air. About an hour later we heard the fan turn off and the air conditioner click on. I think it was remotely turned on. Perhaps they leave the units off when the rooms are not occupied. The next morning the internet was not working. I called it in and was told they were aware of the problem. The internet was back on about 30 minutes later. So, yes we had a few problems but they were quickly remedied. A thing to know about the shower is that there's no door, only a half wall of glass. So you can't help but get water on the floor. We were very careful not to slip. The wildlife habitat is very beautiful. The property is not so huge that you get lost, like some of the larger hotels. The pool noise is loud but the music is turned off early in the evening. There is a food court with a Johnny Rockets, Nathan's hot dogs, and a few others. There's also a Starbucks and a few convenience shops to buy a soda or snack. We didn't try the more expensive restaurants. The cost of our stay was very reasonable. We enjoyed our stay and we would stay here again.

Room tip: Look for the handicap ramps so you don't have to drag a suitcase down the steps when going from the lobby to the elevators.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lcoxSC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 19 June 2024

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2024

Please don’t stay here. Manager said “she can’t promise hot water”. I think that explains the stay. Yes, all the bad reviews are true. Maintenance does go through your stuff and bed sheets aren’t all that clean not to mention that hot water is non existent. Maybe for 5 min, so you’ll have to decide who gets half a warm shower and who gets cold showers on your trip. There’s also no signal and wifi is down most of the day. The apathy from management is astonishing. It’s just so not worth spending most of your vacation time complaining and waiting for maintenance. They truly don’t understand how to treat customers and should definitely have a disclosure of how the building doesn’t have hot water. It’s kinda a scam. I guess it’s ok if you don’t need to clean up and don’t care if you’re sleeping in clean sheets or your valuables.

Room tip: Pick a different hotel
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Esther H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 19 June 2024

Our apologies for your poor experience, Esther. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024

Check in process we awful. There were over 100 groups in line at 8pm on a Sunday. I went to the self check kiosk. I checked into my room, my room key and the paper came out that said the room number. However the printer was out of ink and the paper was blank. I had a key, but didn't know where to go. There is a chair for an employee to sit in the self kiosk area, but nobody was there. I attempted to skip the line but was told to get in line. I called the front desk, but they told me they couldn't give room information out on the phone. The love was still over 100 groups long as only 3 or 4 of the 10 stations had employees. Once I finally got up my room it was full of cigarette smoke. I went back to the lobby and got in line and they told me that smoking is allowed in the casino so it makes sense my room on the 14th floor would smell like smoke.

Date of stay: June 2024
Trip type: Travelled with family
2  Thank MikeM262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 19 June 2024

Our apologies for your poor experience, Mikem262. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024

Took my daughter to celebrate her 21st birthday. Have stayed at the Flamingo maybe a half dozen times over the last 20 years. Really, it's been the location that has driven the decision to stay there. But, after this stay, will not come back.

The good:
-The location, center strip, close to some of the bigger hotels and the promenade, big win.
-The bellhops/luggage storage crew were fantastic. Ironic though that the only people we came into contact with that really stood out as exceptional, were working on tips only. The manager at check in was helpful as we waited in line after having had the kiosk fail us and was able to get us checked in, saving us an hour or so.

The bad:
-She's showing her age & with the rumours of her impending demise, I think the maintenance has been cut back. Examples:
-See photo of the cupboard doors where the fridge is located, bad water damage, makes a horrible first impression
-Cleanliness, see photo of the used mask that was found sitting on the desk lamp. Sorry, what? ew.
-The sliding door to the bathroom doesnt actually cover the entire doorway, there will be gaps on either side, like inches. My 21 year old was NOT happy about this, at all.
-The pillows, two small sad pillows per bed. My recommendation, when you check in, ask them right away to send you more.

The ugly:
-Do you like to take a hot shower in the morning? I do. Don't plan on being able to do that here. Night one, after a long day of travel, hitting the trip in 100 degree weather, we both wanted to shower. 10 minutes running it full hot, it eventually got to luke warm. The next morning, started luke warm, and went too cold on me. I went down to the front desk to ask for help, they told me the best they could do was to send engineering, the desk clerk called to put a ticket in, and right in front of me said, yeah, water temp coming and going as usual. As a token of appreciation, she said the best they could do was to offer me $22.50 credit for the shower problem. Engineering came up, turned it on, it got hot enough, yeah, old building, its supply and demand, sometimes you need to wait half an hour or more for it to heat up. Next morning, it simply never warmed up, 20 minutes. Back to front desk, clerk got me manager, who offered us another room, in teh same tower, but said, its not going to be better. But, we can give you a $50 food and beverage credit for your inconvienence. I rejected that as we didnt plan to eat there, and asked to be moved to another caesars property that had working showers, sorry, we cant do that, but we will waive your resort fee. Ok, hopefully youve waived them all at this point. No, we can only waive the one that has posted to your account. Come back if it doesnt get better, you can go to in house services so you dont have to stand in this line. Next morning, same same, went down, spent an hour at in house services before giving up without getting to talk to anyone, regretted not going through check in.
-Checked out through the TV, but have not seen a statement of charges, not during check out or by email after. I have noticed that the charges posted to my credit card exceeded the three nights resort fees that were put on as a hold. Im going to give them a couple days then will call to ask for an explanation.
-The nightstand between the two queen beds had plugs/USB ports on each side which was really nice to see, would have been better if the one on my side had been functional. The USB ports, actually had nothing inside them, just rectangular openings. One of the two 110 outlets was messed up, and wouldn't accept a charger, bare metal (electrically charged, i will try to post the video that shows the sparking when i try to insert my charger) perilously close to being easily contacted by bare skin. I raised this on morning one, but they did not seem to think it was worth attending to.

Room tip: Pool line starts at 830. If you're not in that line, you will not get a lounger.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ryan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 19 June 2024

Our apologies for your poor experience, Chewywashere. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024

paid more for high room with view of garden (flamingo habitat), check in was zoo but check out better, snafu no soap in room so called twice in 30 minutes, bed comfortable, shower had good water pressure and hot water, small fridge, I would stay here again

Date of stay: June 2024
Trip type: Travelled solo
Thank M L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bennett, Owner at Flamingo Las Vegas, responded to this reviewResponded 19 June 2024

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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