The location of the hotel is awesome, however the check in process is absolutely terrible. The line up for check in prior to 4pm is very long and very slow. The check in line up at 4pm is unbelievably long and slow. It took us about an hour to check in. We did try to check in earlier in the day but the early check in FEE was exorbitant. Staff were not customer focussed at all. Very disappointing. However the location of the hotel is fabulous.
Disappointed to say the least. Poor front desk customer service. Elevators are horrible (card access is difficult to work). Don't count on food/drink orders placed online/app to go through.
Strip view, 11th floor. The place is ok, smells clean, and the bed is very comfortable, but Th-Sat there was a constant barrage of thumping club music 11pm to ~3:30am. If you are partying then great, but if you want to be asleep by midnight/1am definitely do not get a strip view room. Also, I asked for body soap 3 times and nobody could deliver more than facial soap bars or body lotion. Just pay the extra little bit and stay at one of new, fancier places, it’s Vegas after all!
We book our room for $31/night. By the time we left, though, without buying anything else by one day of parking, our bill was over $140. How bizarre is that? We wanted to go to the pool, but it closed at 6:00--and we had to pay the resort fee to use it. Total scam. Next time, we'll just keep on driving and skip Las Vegas, which was hot and crowded.
We stayed here from 25/05/23 - 01/06/23. This was my partners choice of hotel and after reading the reviews I was apprehensive about booking it. I went with his choice and booked it. A non smoking linq view go room.
Our check in was at night around 8:30pm, no queue at all (it was a shock to see the queues through the days we were there though extremely long) 3 members of staff on the desk were smiley and welcoming. We was asked if we wanted housekeeping to which we declined (I always travel with my own cleaning products and cloths) Checked in with no issues, given the 18th floor with the fantastic view I’d booked.
Lifts at times were hit & miss if the room card reader actually read first go. We never experienced going past our floor and if one side of the card reader didn’t work for us the other side would.
The carpets through the corridors leading to the rooms are dated and in areas need re-stretching out.
The room doors are not the best looking and have large gaps at the bottom.
The room itself was clean but in need of new carpet, drapes & shower door as it leaked a little.
The beds we’re comfortable
Showers were hot.
We had a small fridge in our room at no extra cost to us.
I did say we didn’t have housekeeping but we had fresh towels on four occasions and we gave our rubbish to the housekeeping staff. Unlike some people who left there take outs in the corridor!
The pool was our only problem! We could only use the family pool as we had our teenage child with us.
Unfortunately there wasn’t much room for the children to play or sit as most adults without children were using it. This is because they don’t want to pay to rent a bed in the adults only pool so they take up all the free beds in the family pool. Then you get feet dippers that sit around the pool edge with phones moaning that children are splashing their devices. Not to mention the adults actually in the pool with children moaning about getting splashed by other children!
If children can not use the adults only pool then the family pool must be only available to those with children.
On arrival to the pool you get your bags searched for food & drinks we never did as we never took a bag but there was lots of people moaning about having to dispose of food & drinks
The queue for the pool starts around 8:30 and you also find that people put towels on the free beds but never use them all day. On one occasion they had ran out of pool towels so we fetched a room towel down.
The grounds are clean & tidy, Starbucks is expensive in there,there are others around that are cheaper. We never ate in the restaurants so can not comment.
Obviously we didn’t use the casinos so can not comment on that either.
Although the last day my partner had a $5 on the slots and took out $30
So he was happy.
Our check out was the same as check in. Queue less and smooth with no hidden extra charges.
All in all this hotel served us well for what we wanted it for. It’s central and was comfortable.
