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All reviews princess suite full kitchen off the strip living room valet parking ellis island washer and dryer huge bathroom non gambling two blocks quiet hotel balcony fireplace vegas casino smoke condo
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1 - 6 of 4,102 reviews
Reviewed 29 June 2021 via mobile

Overall, the stay was nice. The room was nice, however there was some issues with our toilet. It would make a bubbling noise throughout the day, but not often. The room felt sanitized upon entering and the staff was welcoming.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank j c
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 June 2021 via mobile

Wow, blown away with the most wonderful service. Front desk staff today was Belle and Vanessa. They should be a model for customer service excellence. The pool was refreshing in the heat with nice views of the strip. I could not believe how big the rooms are. Almost 1,000 square feet for their smallest room. This place rocks, and so does the staff.

Date of stay: June 2021
Trip type: Travelled on business
1  Thank Scott A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 June 2021

We’ve had the A/C out on us 12 times. We’ve been here a little over 3 weeks. Compressor finally died today. We are active duty military, put here while we work. Avoid this place is you value sleep and your sanity…

Date of stay: June 2021
Trip type: Travelled on business
3  Thank Bobafret
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 May 2021 via mobile

Hotel is great that it has no casino and is smoke-free property. It is not a massive hotel like those on the strip so it was easy to navigate from parking lot to lobby to room. A free bottle of wine (red or white) was provided at check-in. Room has a fully equipped kitchen for those who want to prep something to eat. I requested a pot to cook oatmeal breakfast and was provided with a full set of cookware. Room was same as what they had posted for the photos. Requested a quiet room on high floor and got one on 15th floor looking at Flamingo away from strip. Another family member got a room on 16th floor looking at the strip (big wheel, caesar palace, etc.) Due to covid, housekeeping was provided upon request. The suggestion I would make is to open the pool earlier in the morning. Pool opens at 10am, so wasn’t able to use it when that is about the time when I head out. There is a resort fee at the hotel.

Date of stay: May 2021
Trip type: Travelled with family
2  Thank LC0331
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melissa Graves, Revenue Management at Platinum Hotel and Spa, responded to this reviewResponded 9 May 2021

Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.

Best regards,

Vanessa Bissonette
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021

Management at The Platinum has no qualms about cancelling your reservations if a more lucrative opportunity comes their way and lets you know about it in a curt email. They don’t volunteer to help you find suitable replacement accommodations. There was no offer to offset expenses at another hotel. This happened to 13 of my family members who reserved six rooms in April 2021 to attend a 100th birthday party. If you have a special event and can’t change your dates, don’t take a chance on this hotel.

Date of stay: April 2021
2  Thank Scenic42564544879
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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