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imub4ur
Hesperia, California

Bad A.C.

3.0 of 5 bubblesReviewed 4 Aug 2024
A.C didn't work well, Body wash container was empty. beds were good, sheets were good . The room had lots of space. No refrigerator of microwave, there was a refrigerator but is was full of snack bar items for sale. plenty of electrical outlets near both beds. Water pressure was low and difficult for my wife to wash her hair. The hallways leading to the rooms smelled a little like urine. I surmise that since it was a dog friendly hotel, and the walk to the pet area was long, that some dog's couldn't make it. However, the most annoying thing was a poor working air conditioner. It worked well enough to shield us from the 100+ temperatures outside, but although it was running non-stop for the duration of our stay, it never got below the high 70s.
Date of stay: July 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this review
Responded 5 Aug 2024
Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the AC and shower as well as for any concerns about odor. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 July 2024

This is my Favorite Las Vegas Hotel. It has plenty of FREE, easy access parking. The hotel is very clean, and well designed. It has THE BEST HOTEL GYM IN VEGAS. Open 24 Hours!

It has inviting Sandy pools and Shady cabanas. The are several good eating options. My Favorite is ONE STEAKHOUSE.

Nice cozy Bet Fred Sportsbook lets you watch games in a low key, NOT NOISY, atmosphere.

The Ruby Tower is my Favorite. The All suite tower offers Amazing Strip views as well as the Sphere, or you can take the other side view of planes landing on the runway of the international airport.

Great, Consistent Customer Service.

The price is about half of what the Bellagio is.

Highly Recommend!!!

Room tip: Pizza Forte has A Plus Pizza! Get it to go, and stream a Netflix movie on your TV in the room. Fantastic gym also has a smoothie bar
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Robert V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 31 July 2024

Dear Robert,
It is a huge thrill to know that we have topped your list of hotel experiences in Las Vegas! Thank you so much for your perfect rating and thoughtful recommendation. We're thrilled our hospitable team always leaves a lasting impression, and we appreciate you highlighting our lovely accommodations, excellent amenities, and fantastic views. Take care, and know we are delighted to welcome you back anytime your plans bring you our way.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

I had fairly high hopes for this hotel but I would not say they were met.

As a Diamond Elite, no upgrade offerings were extended. While this is not guaranteed and while it's pending availability, I saw there was plenty online where something could have been granted.

Further, there was a food and beverage credit as well as 2:1 drink cards. The front desk staff did not make these available...we had to ask about them. I thought that was poor as well.

There were a few redeeming qualities to the hotel...it was clean, the free parking/valet was much appreciated, and the casino/hotel has a nice layout that's walkable.

Overall, just an okay stay for me.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Beansiegal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 23 July 2024

Thank you for your review. We sincerely regret that your experience fell short of expectations despite our high standards of cleanliness, complimentary parking, and great casino. Please know we truly value your status as a Diamond Elite member, and as you mentioned, perks and upgrades are subject to availability upon arrival. However, we'll be sure to share your feedback internally to ensure our high standards of hospitality are being met. We hope you enjoyed your time in Las Vegas and that you'll consider returning for another stay in the future.

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Reviewed 16 July 2024

Just stayed at the Virgin Hotel Las Vegas for a weekend with friends - three of us ladies in our 40s stayed in a standard room.

Firstly, we selected the hotel because its a Virgin product -and we are big fans - and it didn't disappoint! The environment and atmosphere at the hotel was wonderful -lots of fun and smart/cool virgin touches.

The pools were amazing (more on that later) and the rooms were very comfortable.

The hotel is off strip - which to us is another bonus - because we don't like the strip hotels as they usually smell of smoke and are old and creepy. Also the strip hotels often are wildly full of people and it gets very overwhelming.

The Virgin hotel is spacious and calmer, so its very nice to retreat and recoup from the dizziness of LV.

Not saying its boring there though! There are loads of lovely restaurants and food outlets, as well as cool bars etc. While we were there, there was a DJ on every night in the casino, and there was live music in The Shag Room (!) which is a cosy bar - which was brilliant. The musicians were very skilled and it was free to see them.

There are three towers in the hotel, Opal, Canyon and Ruby.

The room was in the Opal tower, which is located near the Paradise car park for guests. Its very convenient to get from the parking to the room, this end, so perfect if you hire a car like we did.

The room was light, bright, spacious and comfortable. We had two queen beds -which were large and absolutely gorgeously comfy! you will have no problem sleeping here!

Everything you needed was available in the room, like a hairdryer, a make up mirror, and plenty of towels and facecloths.

Other reviewers said that housekeeping was lacking, but we didn't find this - they were leisurely in that they didn't get round to doing our room until early afternoon, but we didn't mind that because we were out most of the day anyway.
We requested that they didn't do our room a couple of days because we wanted to spend part of the day in the room chilling, and they were happy to give us additional towels and toilet rolls etc when we asked. The housekeeping staff were lovely as well.

Other standout staff were the bell boys and valet's at reception -they were really helpful and full of tips for our stay and where to locate things.

Reception were stressed looking and a little terse, with very little time for our British jollity - but they obviously have a lot to do!

The Croupiers in the casino also hated our British jollity and also the fact that we were trying to play roulette with no clue and small bets (even though we were at the small bet table). The guy literally shouted at us because we did it wrong - to the much amusement of the other guests who took pity on us and showed us what to do! Luckily we don't really care for gambling either so we just wandered off afterwards ($100 in profit though thank you Virgin Casino!)

The casino is small and you don't get lost in it - which we muchly appreciated as well. Its fun if you like that sort of thing.

We didn't eat much in the hotel - as there are lots of amazing restaurants in LV to chose from (check out my other reviews), but we did have one meal at the Mexican restaurant Casa Calavera -which was absolutely lovely and not too badly priced.

We also had ice cream at the Anti Diet Club in the hotel which was lovely flavours - but really highly coloured (like electric green and blue) so that many e-numbers were a bit of a turn off haha but its only an occasional treat! It was good value for money though - giant US portions of ice cream for around $6

The Funny Library coffee shop was great too - Good drinks and snacks for relatively comparable prices to a normal Starbucks etc.

Dunkin Doughnuts in the hotel was terrible though -tepid bad coffee and overpriced.

Talking of overpriced, we don't drink much, but one of the days we had a few beers at the pool - and 6 small beers worked out to be $69 !! and this was a special offer.
Honestly, this is normal for LV, but I just wanted to flag it in case you are watching the budget. The hotel don't allow outside drinks or food to be consumed at the pool, but there is no problem in the room.

Within a 2 minute walk there is a massive CVS and a 7 - 11, as well as lots of small food outlets like a pizza place, Chinese, doughnut shops, and several burger bars and a liquor store - so no worries about sourcing outside food if you need it.

Tips -
-Take a reusable water cup (Stanley or similar) as you can refill this with ice at the ice machine and there are drinking water fountains everywhere - so you have an endless supply of drinking water (essential in this heat!)
-Go to the Shag bar for the free bands and a cocktail - a lovely way to spend the evening
-The pools open at 9am and you can get pool towels without charge if you are a guest at the hotel.
-There are loads of loungers, but get there early if you want shade - as the shady ones are taken first.
-You can hire an umbrella for $25 and its well worth it in our opinion!
-Cabana hire is also available from $100 for the day - and that includes a mini fridge, inside mister and waiter/waitress service (but drinks and food are additional) If you fancy this, you need to book in advance especially at weekends as the locals get a reduced rate, and its very popular.
-If you touch the minibar you will be charged! Its weighted and if you dislodge it (by picking it up to take a look) you will be charged! beware!
-There is an ice machine on every floor which is very useful.

Things Virgin Hotel could work on -
-Our shower door opened outward, which meant that you couldn't reach your towel or clothes hanging on the bathroom hooks - a small thing but just was a bit of a demonstration that it hadn't been thought out logically! An easy thing to fix which would make a lot of difference to the guests.
-Also...would love a retractable washing line in the shower (like they have on Virgin Voyage cruises) because there was nowhere to dry swimwear overnight.
-The corridors in Opal tower are like something from the Shining! They need to refresh them so they are lighter and brighter and better lit - but that is just my taste. You felt as though someone was going to come at you in a clown costume without warning haha

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Abster_travels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 22 July 2024

What a review! Welcoming you and your friends to Virgin Hotels Las Vegas, Curio Collection by Hilton was a treat, and we thank you so much for highlighting the aspects of our accommodations that made for an unforgettable experience. Feedback like yours ensures that our team keeps up the great work! It would be an absolute pleasure to see you and your friends again, so please return soon.

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Reviewed 16 July 2024 via mobile

Resort has a beautiful pool with a “beach” and cold plunge for extra hot Vegas days. We spent the whole day relaxing in the adult only pool and ordering frozen drinks. Food was delicious especially at Kassi Beach House. It was so good that we ate there twice! Everything was fresh, tasty, and there were plenty of vegan/vegitarian options. Tip…ask to sit outside by the pool. Smoothie bar was also a good healthy option. Our room was spacious, beautifully decorated and the bed was very comfortable. We had a view of the pool area from our room. The casino area was small but we were not in Vegas to gamble. Resort is not walking distance to the strip but we easily used Uber. Good news is parking is FREE and you can self park in the garage. Would definitely stay again!

Room tip: There is very little shade around the pool.
Date of stay: July 2024
Trip type: Travelled with family
Thank Shanti03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 20 July 2024

It is wonderful to know that you had an excellent experience with us. We're thrilled you had the chance to relax and unwind at the pool and sample our delicious fares. Receiving recognition for our comfortable accommodations and complimentary parking is always appreciated as well. Thank you for your great review, and we would be delighted to welcome you back anytime.

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Reviewed 14 July 2024

I stayed here on a stop before visiting Zion and Grand Canyon with family and kids. The remodel looked amazing from the old Hard Rock. This is a great option off the strip for families for many reasons:

Rooms were spacious and offered tons of storage - a smaller closet the width of a carry on and a more traditionally sized space that was divided by a door to the bedroom area. The two queen bed room featured a nice table and booth like seating connecting the beds for snacking, games and drawing during the mid day heat.

Pool was great and offered beach/sand side and traditional pool side, divided by an ice cold wading pool for the hot summer days. Kids loved it!

The restaurants looked good although we only tried Nobu and Calaveras. Both had good food and wonderful service.

There were also nice spaces around the resort to explore such as afters ice cream and areas where I was able to take a last minute work meeting.

The perks like 2 for 1 drinks at the bar with live music were a nice addition for the resort fee. And they offered early check in after we flew in on a morning flight.

It is a great off the strip option which was busy but never seemed as overwhelming as the strip hotels. I would love to return on a girls trip, couples weekend or with the family again.

Room tip: Try to get a room facing the pool or you’ll end up looking at the roof or parking lot
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LA_tao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 15 July 2024

It was such a pleasure to welcome you to Virgin Hotels Las Vegas, Curio Collection by Hilton! Thank you so much for your kind words about our comfortable accommodations, excellent amenities, and family-friendly atmosphere. Take care, and know we would be delighted to have you join us again anytime your plans bring you our way!

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