Nice and very clean, modern. But a bit far from the strip. Free parking, and not very crowded. Not all the amenities were open. Probably due to covid and also we were there during the middle of the week. So not much action. But overall a great hotel very nice and clean.
Hello tianjon2006,
Thank you for taking the time to review Virgin Hotels Las Vegas. We are delighted to hear that you enjoyed your stay. Thank you for the positive comments about our resort. Your patronage is greatly appreciated and we hope to see you again soon.
Cheers!
Josh
Outside is the rude Aria pool security and the staff and the air not working in my room it was pleasant! The week I visited was the hottest week and the air jus wasn’t working like it should’ve been. The restaurant need to stay open to midnight weekly.
Hello hnb9110,
Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that you did not have an excellent stay. Please accept our sincerest apology for the maintenance issues and shortfalls in service you experienced. Your feedback has been shared with our security and engineering managers to address the areas of concern with their teams. Thank you for being our guest and we hope you will consider staying with us again in the future.
Cheers!
Josh
I have had the opportunity to stay three times at the new Virgin Las Vegas. Here are my thoughts:
I absolutely love this hotel!
The rooms in the Ruby Tower are cool, sharp, and even edgy. I love the connectivity, particularly the power located at the base of the sofas. The bathrooms are more than adequate, and I was lucky enough to get a suite twice, where the bathtubs are unbelievable (fantastic, truth be told)!!! The amenities are excellent (I wish that they had robes, though). WOW!
My mate visited me there, checked out the room and she compared it to the rooms that I had been given at the Las Vegas Waldorf Astoria. She used to be one of the VIP employees at another hotel, and has seen a heap of hotel rooms in Vegas and other cities. That’s some very high praise.
I was there during the soft opening, over Memorial Day weekend, and in June, and service was superb. The staff was friendly, efficient, and very customer service oriented. Those are three pretty fair tests of a new hotel and how it is handling things.
Restaurants were just opening, so I could only experience the Kitchen, but breakie there was excellent, and the wait staff friendly (the French toast and eggs bennies are yummy). I already had dinner res, so I was unable to eat at Nobu, but plan to when I return.
The casino is smaller, more intimate, and not as noisy as some of the larger hotels, but it was clean and well-tended. Free parking and no resort fees…what a way to win over the business traveler!
I really look forward to returning there again (the heck with the maddening crowd and long check in lines at Resort World!).
Hello arts123,
Thank you for the excellent review on TripAdvisor for Virgin Hotels Las Vegas. We are thrilled to hear that you enjoyed your stay at our resort. Thank you for the wonderful comments about our chambers, team members and restaurant Kitchen at Commons. We strive to create one of a kind experiences for our guests and provide them with the highest level of service. Your patronage is greatly appreciated and we look forward to having you stay with us again soon.
Cheers!
Josh
We have live in and stayed at various hotels/casinos, but the Virgin has by far been our favorite for the price and quality of the rooms and amenities. You get that exclusive vibe since only guests have access to the resort pools. Also, the restaurants at the resort were amazing….some of the better food I’ve had in a while. I highly recommend the Virgin hotel and would definitely stay there again.
Hello 339jacobw,
Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the wonderful comments about our chambers and restaurants. Your patronage is greatly appreciated and we look forward to having you as our guest again soon.
Cheers!
Josh
Went in June 2021 on a comp offer when the pool first opened. During my stay only the main pool was open as they were still finishing the upper level pool and the day club. Casino floor was extremely empty.
Rooms in the Ruby tower are larger but has a pretty weird layout and furnishings, reminding me of an airport lounge. Two rows of couches including one underneath the TV, for what reason? They're not very comfortable as they're shallow and firm, like an airport lounge. A bench next to the bed again, for what reason? I actually used it for my back roller, which was ok for the job. No working desk or desk of any kind in the room at all, but there's a small dinner table in addition to the coffee table in between the couch rows. Two TVs but back to back is also a strange design. Why not just make it spinnable?
Everything is priced towards the higher end of the strip level, though this is offstrip and really not up to the standard of a Cosmo or Wynn. One of my favorite steak houses was the MB when it was the Hard Rock, but it looks like they just reopened the same place renamed it and raised prices by 30%. Only 1 real casino bar, as the Circle Bar was taken out and that was one of the best places to hang before and after shows. Now there's a strange looking lobby bar that seems to take itself too seriously to be a casual hangout.
Overall not feeling it and doubt it will get much better unless the day club becomes Rehab glory days level, or during shows and fights, but those F&B prices are going to put a deep dent in most people's pockets.
Hello milty908,
Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that your stay did not go as expected. We strive to create one of a kind experiences and we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.
Cheers!
Josh
