We have live in and stayed at various hotels/casinos, but the Virgin has by far been our favorite for the price and quality of the rooms and amenities. You get that exclusive vibe since only guests have access to the resort pools. Also, the restaurants at the resort were amazing….some of the better food I’ve had in a while. I highly recommend the Virgin hotel and would definitely stay there again.
Hello 339jacobw,
Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the wonderful comments about our chambers and restaurants. Your patronage is greatly appreciated and we look forward to having you as our guest again soon.
Cheers!
Josh
Went in June 2021 on a comp offer when the pool first opened. During my stay only the main pool was open as they were still finishing the upper level pool and the day club. Casino floor was extremely empty.
Rooms in the Ruby tower are larger but has a pretty weird layout and furnishings, reminding me of an airport lounge. Two rows of couches including one underneath the TV, for what reason? They're not very comfortable as they're shallow and firm, like an airport lounge. A bench next to the bed again, for what reason? I actually used it for my back roller, which was ok for the job. No working desk or desk of any kind in the room at all, but there's a small dinner table in addition to the coffee table in between the couch rows. Two TVs but back to back is also a strange design. Why not just make it spinnable?
Everything is priced towards the higher end of the strip level, though this is offstrip and really not up to the standard of a Cosmo or Wynn. One of my favorite steak houses was the MB when it was the Hard Rock, but it looks like they just reopened the same place renamed it and raised prices by 30%. Only 1 real casino bar, as the Circle Bar was taken out and that was one of the best places to hang before and after shows. Now there's a strange looking lobby bar that seems to take itself too seriously to be a casual hangout.
Overall not feeling it and doubt it will get much better unless the day club becomes Rehab glory days level, or during shows and fights, but those F&B prices are going to put a deep dent in most people's pockets.
Hello milty908,
Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that your stay did not go as expected. We strive to create one of a kind experiences and we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.
Cheers!
Josh
Virgin Hotel. Restaruants excellent especially Moneyball. Hotel just opened and needs a month or 2 to get things to work and team trained. 3 of 4 elevators not working. Valet excellent. 2 ice teas and a refill cost $24. Crazy.
Hello billgL7238DU,
Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased you chose to stay at our resort. Thank you for the positive comments about our restaurants and valet team. Your patronage is greatly appreciated and we hope to see you again soon.
Cheers!
Josh
Elevator’s not working in the ruby tower ! Then only 2 of 4 worked ..one of them opened lower than the floor and I tripped going out then they said it was fixed but did the same and my child tripped . Door closed on my son and hurt him, husband got stuck in one then it went back down … complained 1st day it was not working and they only got someone in on the 3rd day .. the desk at that tower would just shrug shoulders and say they didn’t not know !!! Then we left room at 8.39 am got back after 7 pm that eve and still room Was not made up ! This happened twice !! Pool security were also very rude ! ( well only the one guy ) others were all really nice. They keep saying they are short of staff . Well if you don’t have enough staff then only book enough rooms that your staff can deal with ! For a hilton partner hotel very disappointed!
I did see someone posted about beds ! Most uncomfortable hard beds !! I agree
Hello dee t,
Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that you did not have an excellent stay. Please accept our sincerest apology for the maintenance and shortfalls in service you experienced. Your feedback has been shared with our engineering, front office and security managers to address the areas of opportunity with their teams. We strive to create one of a kind experiences and provide the highest level of service, and we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.
Cheers!
Josh
Stayed here for 2 nights with a casino promotion for free. I had stayed and played at Hard Rock many times before. Check in was fast and friendly. Room was ok and very clean. I will say that the bed felt like I was sleeping on very hard cardboard. Not sure if that was a unique room or all the beds are that level. The bed at Hampton Inn was much better.
One little caveat: none of the atm machines would work for me in the casino. I tried using my Chase, BofA and credit union card. None worked. It did save me some dough, so I guess thanks.
A bug plus is being able to stream from your phone/device right to the tv. Awesome!
I’d stay again if the casino sends a mailer, but let’s see some improvements as things open.
Hello DetFrankCannon,
Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased to hear that you chose to stay at our resort. Thank you for the positive comments about our chambers and front desk team members. Your patronage is greatly appreciated and we hope to see you again soon.
Cheers!
Josh
