Elevator’s not working in the ruby tower ! Then only 2 of 4 worked ..one of them opened lower than the floor and I tripped going out then they said it was fixed but did the same and my child tripped . Door closed on my son and hurt him, husband got stuck in one then it went back down … complained 1st day it was not working and they only got someone in on the 3rd day .. the desk at that tower would just shrug shoulders and say they didn’t not know !!! Then we left room at 8.39 am got back after 7 pm that eve and still room Was not made up ! This happened twice !! Pool security were also very rude ! ( well only the one guy ) others were all really nice. They keep saying they are short of staff . Well if you don’t have enough staff then only book enough rooms that your staff can deal with ! For a hilton partner hotel very disappointed!
I did see someone posted about beds ! Most uncomfortable hard beds !! I agree

Stayed here for 2 nights with a casino promotion for free. I had stayed and played at Hard Rock many times before. Check in was fast and friendly. Room was ok and very clean. I will say that the bed felt like I was sleeping on very hard cardboard. Not sure if that was a unique room or all the beds are that level. The bed at Hampton Inn was much better.

One little caveat: none of the atm machines would work for me in the casino. I tried using my Chase, BofA and credit union card. None worked. It did save me some dough, so I guess thanks.

A bug plus is being able to stream from your phone/device right to the tv. Awesome!

I’d stay again if the casino sends a mailer, but let’s see some improvements as things open.

beautiful--everything is so new & clean--home of the former 'hard rock hotel'--free parking--close to the strip & airport--we were impressed--heard the hotel is run separately from the casino--all of the staff was so friendly--spent a nice afternoon here .....