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DetFrankCannon
Los Angeles, California

Ok Visit

3.0 of 5 bubblesReviewed 11 Jul 2021via mobile
Stayed here for 2 nights with a casino promotion for free. I had stayed and played at Hard Rock many times before. Check in was fast and friendly. Room was ok and very clean. I will say that the bed felt like I was sleeping on very hard cardboard. Not sure if that was a unique room or all the beds are that level. The bed at Hampton Inn was much better.

One little caveat: none of the atm machines would work for me in the casino. I tried using my Chase, BofA and credit union card. None worked. It did save me some dough, so I guess thanks.

A bug plus is being able to stream from your phone/device right to the tv. Awesome!

I’d stay again if the casino sends a mailer, but let’s see some improvements as things open.
Date of stay: June 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this review
Responded 12 Jul 2021
Hello DetFrankCannon,

Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased to hear that you chose to stay at our resort. Thank you for the positive comments about our chambers and front desk team members. Your patronage is greatly appreciated and we hope to see you again soon.

Cheers!
Josh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 July 2021

beautiful--everything is so new & clean--home of the former 'hard rock hotel'--free parking--close to the strip & airport--we were impressed--heard the hotel is run separately from the casino--all of the staff was so friendly--spent a nice afternoon here .....

Date of stay: May 2021
    • Value
    • Rooms
    • Service
1  Thank diana f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 13 July 2021

Hello Diana,

Thank you for taking the time to review Virgin Hotels Las Vegas. We are delighted to hear that you enjoyed your visit to our resort. Thank you for the wonderful comments about our team members, we strive to provide the highest level of service. Your patronage is greatly appreciated and we hope to see you again soon.

Cheers!
Josh

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Reviewed 11 July 2021

Clean, safe, friendly staff, comfortable! Only thing missing was an in room coffee pot. Great food choices and family friendly. Only one pool was open during our stay but it was nice and not over crowded.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank Sats1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 13 July 2021

Hello Sats1982,

Thank you for taking the the time to review Virgin Hotels Las Vegas. We are happy to hear that you enjoyed your stay. Thank you for the wonderful comments about our resort and restaurants. Your patronage is greatly appreciated and we hope to have you as our guest again soon.

Cheers!
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2021

From the moment we step into the hotel, we were impressed. There is staff located throughout the property to guide you to the front desk or just offer their assistance if you require it. At check in, we had the pleasure of being assisted by Lala. She was very personable, patient, polite, and seems to really enjoy her job. She even upgraded us to a suite for our stay (Diamond Members), which we greatly appreciated! The room was beautifully appointed, very spacious, and clean. The beds are super comfy. They also have smart tvs in the room so you can sign into your Hulu and Netflix account. The remote and lights are a little tricky and should come with a tutorial. However, that is the only negative I have for the property. Which isn't really a negative but more of a FYI. The hotel is located off the strip, but close. It is less than a $10 Uber ride to the strip. You can walk to the strip, but I don't suggest it. The parking is free and there is no resort fee. The fitness center is awesome and has everything you could want to include a juice bar. They have restaurants for all budgets and taste buds. I will definitely be staying here on my next visit to Vegas and would highly recommend this hotel.

Date of stay: July 2021
    • Value
    • Rooms
    • Service
1  Thank ArmyMAJT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 13 July 2021

Hello ArmyCPTT,

Thank you for the excellent review on TripAdvisor for Virgin Hotels Las Vegas. We are thrilled to hear that you enjoyed your stay and upgrade. Thank you for the wonderful comments about our chambers, restaurants and team members. We strive to create lasting relationships with our guests and are committed to providing the highest level of service each one deserves. Your patronage is greatly appreciated and we look forward to having you stay with us again soon.

Cheers!
Josh

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Reviewed 9 July 2021

Mattress was quite bad, and we did not have clean towels on a few days out of the 6 days we stayed at the hotel. Housekeepers felt embarrassed that they could not provide us with clean towels. We had to purchase our own after the second time this happend; seriously! I hope this gets address for future guests and to avoid staff going through this.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank victor_C12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 13 July 2021

Hello Victor_C12345,

Thank you for taking the time to provide feedback on TripAdvisor. Please accept our sincerest apology for the shortfalls you experienced while staying with us. Your feedback has been shared with our housekeeping managers to address the areas of opportunity in an effort to prevent future concern. Thank you for being our guest and we hope you will consider staying with us again so we may provide a better experience.

Cheers!
Josh

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Reviewed 8 July 2021 via mobile

My first night checking in I lost 5k at this casino was being followed and harassed the whole time by hotel worker employees who noticed me spending money and was watching me , they had the nerve to come up to me and ask me how much I had spent to get my balance at what it was HOW rude , secondly they had some guy who works for the casino come up to me and told me he made 5k on the tables and wanted to spend some money and wanted to go to CVS and get a “cd” me I had no idea what that was later found out it meant condom .. I’m not a prostitute nor look like it I’m a paying customer who docent cause problems and I mind my own business. My first night gambling groups of 2/5 people working for the casino came up to me on 3 different occasions . The first group signed me up for the players card and didn’t add no comp credit for slots which I later found out most casinos do .. they also didn’t give me the correct card based on what I was spending and they didn’t finish setting up my card I had to go to the cashier to do so . End results I ended up losing 5k my friend 1k didn’t get a comp room only 150 dollar comp for 2 people at a restaurant . The second day I decided to check out and go some place else when A lady walked up to me while playing asking for my ID mind u I spent over 24 hours in the casino I said I’m almost 30 here u go and she got very rude and said she would call security that it’s Las Vegas law . THATS fine u have my passport in ur hand .. upon leaving I realized I left a pair of 600 dollar glasses in the room for a fact I called the hotel was directed to lost and found they did not have them than I was directed to housekeeping management who said she would call me back in 10’minutes after looking at the room check out paper , I called back 3 times and she said I will call u back in 10/15 minutes she never did I showed up at the hotel brought up my issue they said that they don’t have anything from that day or room that was found but could later mail them to me if found they never gave me a yes or no answer weather they had my glasses or not would never stay again the decor tho was very beautiful .

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank Curiosity55489839298
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Jarvis, Guest Services / Front Office at Virgin Hotels Las Vegas, Curio Collection by Hilton, responded to this reviewResponded 17 July 2021

Dear valued guest,

Thank you for taking the time to provide feedback on TripAdvisor. We are truly sorry to hear that you did not have an excellent stay. Please accept our sincerest apology for the shortfalls in service you experienced. Your feedback has been shared with our casino, security and front office managers to address the areas of opportunity in an effort to prevent future concern. We strive to create one of a kind experiences and provide a high level of service, and we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future.

Cheers!
Josh

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