Mattress was quite bad, and we did not have clean towels on a few days out of the 6 days we stayed at the hotel. Housekeepers felt embarrassed that they could not provide us with clean towels. We had to purchase our own after the second time this happend; seriously! I hope this gets address for future guests and to avoid staff going through this.

My first night checking in I lost 5k at this casino was being followed and harassed the whole time by hotel worker employees who noticed me spending money and was watching me , they had the nerve to come up to me and ask me how much I had spent to get my balance at what it was HOW rude , secondly they had some guy who works for the casino come up to me and told me he made 5k on the tables and wanted to spend some money and wanted to go to CVS and get a “cd” me I had no idea what that was later found out it meant condom .. I’m not a prostitute nor look like it I’m a paying customer who docent cause problems and I mind my own business. My first night gambling groups of 2/5 people working for the casino came up to me on 3 different occasions . The first group signed me up for the players card and didn’t add no comp credit for slots which I later found out most casinos do .. they also didn’t give me the correct card based on what I was spending and they didn’t finish setting up my card I had to go to the cashier to do so . End results I ended up losing 5k my friend 1k didn’t get a comp room only 150 dollar comp for 2 people at a restaurant . The second day I decided to check out and go some place else when A lady walked up to me while playing asking for my ID mind u I spent over 24 hours in the casino I said I’m almost 30 here u go and she got very rude and said she would call security that it’s Las Vegas law . THATS fine u have my passport in ur hand .. upon leaving I realized I left a pair of 600 dollar glasses in the room for a fact I called the hotel was directed to lost and found they did not have them than I was directed to housekeeping management who said she would call me back in 10’minutes after looking at the room check out paper , I called back 3 times and she said I will call u back in 10/15 minutes she never did I showed up at the hotel brought up my issue they said that they don’t have anything from that day or room that was found but could later mail them to me if found they never gave me a yes or no answer weather they had my glasses or not would never stay again the decor tho was very beautiful .

Lets start off by saying the staff upgraded us to a suite and that was awesome. (We are DIAMOND members) but having said that the room is a bit of a jog from the parking (which is free) to your room and there are no signs to assist you in that process. We were in the Ruby tower and had to take two elevators to our room. When we first arrived the signage was useless finding out how to get to our assigned room. I also found out there was another check in area near the ruby tower elevators I could have used verses sitting in line for over 20 minutes. The hotel itself was nice but I think for those wanting the full Vegas strip experience may be disappointed. There were a few restaurants onsite and the food was great at Casa Calavera but it didn’t have that Vegas pop. The casino area also seemed somewhat boring and lacked the excitement. Now having said all that; it was perfect for us as I was looking for an off strip laid back location. There seems to be some growing pains at this location as their app didnt work properly even though all the in room information tells you to use it. The refrigerator in the room was only there for their high priced items. The breakfast also with your (gold-diamond) credit barely covers a bagel and coffee. Way overpriced for a basic hot breakfast. All in all we enjoyed the hotel but it may not be everyones taste. On the plus side there are inexpensive dining options within a short walking distance.