Earned points to get a complimentary 2 nights. Stayed from a Sunday - Tuesday..had an amazing time! Compared to where we stayed before at Gold Coast, (their rooms you could hear everything in the halls and next door, very upsetting) this was a major upgrade. Thought we were being treated to a suite. Turns out these are the regular rooms. Love them!!! Did not hear a thing around us. We got a good nights sleep. Even if we didn't get comped, these rooms are easily affordable. Yes I checked! We met so many great people, a lot of whom worked there. My buddy on the casino floor was Ranko, who always stopped to say Hi! and was always welcomed because he was my good luck charm while playing the slots. We finally ate at A.Y.C.E Buffet and it was worth every penny. Our server Salvador and staff were on their toes and constantly on the go, clearing tables, serving tables and checking in on you to see if you needed anything. We had the great opportunity to meet Sou Chef Carlos Vejar. Super sweet and generous person who gave us tips on what to taste in the buffet. We met the Housekeeping Supervisor Paco who made sure our room was up to par. If we stayed at Gold Coast we would hit all the nearby casinos. This time we stayed the whole time at the Palms. SO much for us to do. We went to the movies, we earned points to get a Emeril Lagasse cookware giveaway, we had good luck on the slots on Sunday where they multiplied our points by 5X, we had breakfast at Serrano Vista Cafe and ate lunch at the Palms Pizza place. I wish we could go back for the holidays. They were in the middle of decorating the casino and hotel for Christmas. We asked to speak to a manager before we left. Manny came out to chat with us thinking something was wrong. We actually just wanted to let him know we loved the Palms and we were so comfortable there. Everyone made us feel so welcomed and to thank his hotel for a relaxing experience. Hope everyone has a great experience just like us.

Jacob G was amazing. He was so helpful ensuring my 30 relatives were all on the same floor and had an easy check-in after a long road trip. I had called several times and no one could assist me but Jacob made the experience better. He was patient, kind and considerate while training Victor C and Andrea T who were also very friendly.

I love the Palms casino. It's a beautiful space and has excellent staff. We stayed in a King room in the Fantasy Tower. Again, beautiful hallways and room was sparkling clean. Then, around 3 pm the next day we heard a gurgling sound from the bathroom, then another, then something like an explosion of water from the bathroom. Then the smell of sewage hit us. We walked into the bathroom and saw all kinds of purple particulate in the sink, like an ink pen had exploded. The smell was god awful and unmistakably sewage. My toiletries were on the counter and I was certain they had been in the range of the sewage geyser. We called front desk and they said they would send an engineer up. We had to leave the room immediately the smell was so bad. We also explained to housekeeping what had happened. We returned that evening and the bathroom was sparkling clean, like nothing happened. So housekeeping saved the day! But there was no further response from management. No offer of any comps or discounts. That is the reason why I will sadly not stay here again. When something like that happens, amends need to be made financially. Period.