Amanda G was the absolute best! We have never had such great service from a cocktail waitress the whole time we have lived in Vegas. She was so kind and thoughtful and was the reason we stayed and gambled longer than originally planned. She deserves a raise!
Thank you for your wonderful review. We're so happy to see you enjoyed your visit and had such great service from Amanda. We will be sure she gets the recognition she deserves. We happily welcome you back anytime!
Palms is the best !! The hotel room , comfortable , clean , perfect , food delicious wherever you eat in there, cafe salmon the best ! Ghost bar , ladies night , like a dream , dancing , laughing , great crowd , DJ, best views ever of strip and Vegas , outside patio , I love it at the palms , thank you Michael at front desk for all your help , you are awesome personality , professional , kind , excellent customer service , always smiling , very helpful . Thank you Nicole at front desk , sweet , great customer service , help with a great room , and thank you Tavaris , you are professional , great personality , always helpful , awesome, you are a great team at front desk , great assets to palms , each deserve a big raise , they were all definitely part of my perfect , great stay at the palms , I will be back , thank you I highly recommend the palms !!!!
Hello DayTrip689712, we are elated to hear that you love the Palms, we love you too! We appreciate all of the Team Member shoutouts, we appreciate the sentiments and will pass them along to everyone. We look forward to taking care of you again!
Awful! Run-down and dirty property.
Stayed in the Ivory tower as part of a conference group.
Unfolded the bath mat to find several dead bugs in the towel.
Antiquated heating/cooling controls so it made it very difficult to regulate temperature.
Extremely uncomfortable bed and pillows
Hello jessicabG2665EP, we appreciate your feedback. We are very sorry to hear that you had a poor experience with us. We will review your feedback with our Housekeeping team and use it to make future improvements.
I stayed here for the last night of my USA trip. My room was large and comfortable, with amazing views, and I had a great night's sleep. The only disappointment was the restaurant. I decided to treat myself to their upscale Italian restaurant, Vetri Cucina, on the 56th floor. Unfortunately, half the restaurant was partitioned off by an (open) glass door, with an extremely LOUD corporate drinks reception on the other side. Imagine music thumping away and 40 or 50 people talking over it at the tops of their voices, just feet away from where you're trying to enjoy your meal. The waiter and I had to shout at each other to be heard. Why they hadn't warned me about this when I booked, or even just closed the restaurant for the evening, I don't know. The food itself was reasonably good, but nothing like as good as the prices might have you imagine - clearly priced for the location, rather than the quality.
Hello malvern09, thank you so much for your feedback. We are very happy to hear that you enjoyed your hotel stay with us. In regards to your experience at Vetri Cucina, we are very sorry to hear of your poor experience. We will pass along your feedback to the management team to review for future improvements.
It is absolutely ridiculous that not only did I not get the hotel I reserved, but also did not get the room type I reserved. I had to go to two different places to get checked in. When I arrived at Palms Place, their front desk first said that they couldn't find my booking. Then I proceeded to call Expedia, but no one answered the phone. The only response I received was through the chat. The rep in the chat said my booking was fine and asked me to try again. The front desk finally found the booking using a name instead and gave me the 5 digit confirmation they kept asking for, but couldn't be provided by Expedia. Then they proceeded to tell me that my hotel got switched from Palms Place to Palms casino and asked me to go over there to check in. They assured me that the 5 digit confirmation number would be correct. When I got to Palms casino, I had to wait in line again to only have their front desk tell me that the 5 digit confirmation from Palms Place was actually wrong. They were willing to give me a room in the Fantasy Tower, so I figured that would be comparable to the Studio Suite that I booked originally. The Studio Suite was supposed to have amenities like refrigerator, microwave, cookware, and utensils. The casino side claimed that they didn't have such a suite type of room but it would still be a two queen. After an hour of back and forth trying to check in, we went up to our room only to find out it only had one king rather than two queens as promised. I called the front desk and they said they would have someone bring me the room keys for a two queen in the same tower. I waited another 20 minutes and no one came. They called saying they didn't have a room in Fantasy Tower anymore and only had a two queen in the Ivory Tower, which is the old tower. We didn't want to wait anymore and we told the front desk that we would just go downstairs to get the new keys. We entered the room at the Ivory Tower and noticed that the A/C was super loud. We requested to switch to another room and this time the A/C was normal, but the bathroom tub was horrifying with paint peeling and rust. It was like a tub you'd get from Motel 6. By that time, we had no more energy to tell the front desk anymore. Also had to call housekeeping to get a DND tag. On checkout day, housekeeping freaking knocks on your door with the DND tag hanging and it was before checkout time at 11am. This stay has to be the worst ever we've had in Las Vegas and we come here quite often.
Hello,
We are sincerely sorry for the inconvenience and disappointment you experienced during your visit. We do our best to address guests concerns and we apologize that we fell short in meeting your expectations this time. We will pass your comments along to our team for review and future improvements.
