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EricInSF
Los Angeles, California

Great location. Room is better than most. Some opportunities for improvement

4.0 of 5 bubblesReviewed 21 Oct 2024
Large room, well maintained and clean. Good customer service. Lots of food options at the hotel. Parking is a bit sketch. One of the largest rooms that I've stayed in Vegas. And, had a nice view of the Strip. Close to Chinatown, which is where I eat often. Check-in and out was quick and efficient, however, when I checked-in, there was no one at the front desk. After about 5 mins, one rep finally stepped out. The biggest challenge is parking. I stayed in the tower on the east side of the hotel. There is a parking lot directly adjacent. Even though there are multiple floors, there are only a small number of spaces available, if you're not a casino VIP. It's quite dark and I didn't see any security in the lot, during my 3 days in the hotel. I would recommend parking in the large parking lot of the west side of the casino, but it's a considerable walk from the hotel towers.
Date of stay: September 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lia Cheung, Owner at Palms Casino Resort, responded to this review
Responded 21 Oct 2024
Thank you EricInSF for taking the time to provide us with your feedback. We hope to welcome you back!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 October 2024

Danny is by far the best bartender in town! The staff at the Palms is on another level. I will be back soon!! Great experience! The spa is also a must when at the Palms!! Fine dining at both scotch and the Italian restaurant were on point! Pool was also a great place to chill!

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 150bradf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 22 October 2024

Thank you for your exiting review! We are so happy you enjoyed your visit, and we'd love to welcome you back anytime!

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Reviewed 17 October 2024 via mobile

The rooms were beautiful, so were the pool and the casino. The service was amazing - Rean, our receptionist was kind, polite, helpful, and he even upgraded our room for free. The hotel was really clean. The breakfast at the casino restaurant was super delicious!

Room tip: If you want a more peaceful visit come on Tuesday’s. If you want more parties, they start on Wednesday- sundays, and it’s much more crowded.
Date of stay: October 2024
Trip type: Travelled with friends
Thank Elena B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 17 October 2024

We are so appreciative of your positive review and kind words about our Team Member Rean and the delicious options. We look forward to your return!

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Reviewed 16 October 2024 via mobile

We stayed in an Ivory Deluxe room. Very comfy bed, good space and spotless. It’s a 10 min cab ride or 30 min walk from the Strip which makes it a little less busy . Busy enough, good vibe and atmosphere but not as rammed as the Strip casinos. Pool area is excellent, food options ranging from McDonalds, BBQ joint to fine dining. It’s an LV casino, so nothing is free (actually parking is), but being off the Strip makes it noticeable cheaper. $10 for a G&T is half the price of Caesars or the Belagio, etc. The Ghost Bar is worth a visit with a view of the LV skyline that you just can see from the Strip hotels. My only gripe was the lack of a late checkout option. Would stay again.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank K9orbs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 17 October 2024

Thank you for choosing Palms Casino Resort, we happily welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2024 via mobile

MARY ,friendly employee at Players Club was soooo helpful & nice.I hope they give her a raise.Every time we go there & she is working she is always sweet & even if it's busy she has a Smile on her face.The employees at the Players Club really work hard !

Date of stay: October 2024
Trip type: Travelled with family
Thank Brenda G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee Gomez, Owner at Palms Casino Resort, responded to this reviewResponded 17 October 2024

Hello Brenda, thank you for the 5-star review. We're so happy to see you enjoyed your overall stay with us. We appreciate the kudos to Mary, and we'll make sure she gets the recognition she deserves. We welcome you back!

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Reviewed 8 October 2024

Jessica at the front desk went above and beyond to get me a room in new tower. It is a real Fantasy being in the Fantasy tour. I won't stay anywhere else.
I was upset with my stay last time here but I'm very happy this time. I was also very impressed with tim ho wan restaurant for the dim sum meal.

Date of stay: October 2024
Trip type: Travelled solo
Thank Robert H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lia Cheung, Owner at Palms Casino Resort, responded to this reviewResponded 8 October 2024

Thank you for the kudos to Jessica. We're so happy to see she made your experience memorable. We welcome you back!

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